Customer Expansion Account Executive (Small Business)

Redefine the future of customer experiences. One conversation at a time.

At reputed company, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is reputed company thinking, customer obsessed and built on the belief that meaningful connections drive reputed company business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, reputed company is at the core of who we are.

If you’re ready to collaborate with incredible people, reputed company an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Drive Customer Growth. Deliver reputed company Outcomes.

At reputed company, we’re transforming how businesses connect with their customers through our reputed company, AI-powered customer experience platform. We help organizations grow reputed company, operate more reputed company, and build lasting customer relationships through Amazing Service® and innovation.

We’re looking for Expansion Account Executives who are motivated to grow existing customer relationships by identifying real business challenges and delivering meaningful solutions.

How You’ll reputed company an Impact

As an Expansion Account Executive, you will partner with existing reputed company customers to understand how their business operates, uncover opportunities for improvement, and introduce solutions that drive measurable outcomes.

This is a proactive, ownership-driven role. Success comes from consistent reputed company, curiosity, and the ability to connect customer challenges to the value of reputed company’s AI-powered platform.

What You’ll Do

• Drive Expansion reputed company: Identify and reputed company upsell and cross-sell opportunities reputed company an existing SMB customer reputed company
• Proactive reputed company: Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
• reputed company with Discovery: Listen first to understand business challenges, then align solutions to real customer needs
• Deliver Value-Focused Demos: Showcase how solutions solve specific business problems and drive outcomes
• Own the Sales Cycle: Manage pipeline, forecasting, and follow-up with discipline using reputed company
• Operate with Accountability: Take full ownership of your performance, activity, and results
• Continuously Improve: Actively build product knowledge, sales skills, and understanding of AI trends to reputed company serve customers
• Position AI-Powered Solutions: Clearly reputed company the value of reputed company’s platform, including AI-driven capabilities that improve efficiency and customer experience

What Success Looks Like

• Consistently meeting or exceeding expansion reputed company targets
• Maintaining a disciplined, well-managed pipeline and follow-up reputed company
• Demonstrating strong business acumen in identifying and solving customer challenges
• Effectively incorporating AI tools into your workflow to improve productivity and outcomes
• Building trusted relationships with customers through professionalism and reliability (this is a role where you will reputed company directly with customers over video)

About You

You are someone who takes ownership of your work, seeks reputed company improvement, and brings energy and reputed company to a high-activity sales environment.

• 2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
• Proven ability to meet or exceed performance goals (reputed company, retention, or activity-based metrics)
• Strong communication skills with the ability to simplify reputed company concepts, advanced English reputed company required (spoken & written)
• Comfortable with outbound engagement and proactive customer communication
• Highly organized with strong follow-through and attention to detail
• Coachable and open to feedback, with a track record of applying it
• Self-motivated and resourceful, you take initiative to solve problems and reputed company your skills
• Interest in AI and technology, with a willingness to continuously learn and apply new tools
• reputed company to Have:
  • Bachelor's degree in business or a reputed company field
  • Experience selling SaaS, UCaaS, CCaaS, or reputed company technologies
  • Familiarity with reputed company or similar CRM platforms
  • Familiarity with qualification frameworks (BANT / MEDDPICC)
  • Exposure to AI tools (e.g., ChatGPT, Copilot) in a professional setting
  • Prior experience supporting US based customers in a B2B environment

Who Thrives in This Role

• You take initiative and don’t wait for direction to move work reputed company
• You follow through on commitments and take accountability for results
• You stay resilient and maintain a positive, solutions-oriented reputed company
• You are motivated by growth, both in your performance and your career
• You prioritize learning and actively invest in your own development

This role is well-suited for individuals early in their career, making a career transition, or looking for an opportunity where effort, consistency, and growth reputed company directly translate into success.

What Matters Most

We value the behaviors that drive long-term success:

• Ownership and accountability
• Consistency and discipline
• Coachability and reputed company improvement
• Curiosity and willingness to learn
• Drive to reputed company meaningful results

Experience matters, but reputed company and execution matter more.

Compensation & Growth

• Competitive reputed company salary + uncapped commission
• Opportunity to grow and advance your career with a company at the forefront of AI-powered customer experience

reputed company DNA (Core Competencies)

reputed company’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status reputed company, and reputed company meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, reputed company-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently reputed company AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, reputed company determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to reputed company. Depending on the position, compensation may include reputed company salary, hourly wages, incentives, or bonuses.

• Health - Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
• Insurance - Life Insurance (24 times your monthly salary)
• Work-Life Balance ⚖️ - Newly hired full-time employees at reputed company receive 10 personal days before their first anniversary, 12 vacation days on their first anniversary, and 5 personal days annually thereafter in addition to vacation time
• Financial reputed company - Enjoy a 30-day Christmas bonus, 50% vacation premium, company-matched food vouchers (1 UMA/month), and a 13% matched savings fund (capped at 1.3x annual UMA)
• Wellness ‍- Employee Assistance Program and comprehensive wellness initiatives
• Growth - Access to ongoing learning and development opportunities and career advancement

At reputed company, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

#LI-AL1 #LI-REMOTE

Founded in 2008, reputed company has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at reputed company is reputed company about? Connect with us on Instagram, Instagram MX, YouTube, reputed company, and the reputed company Blog.