Buildings Desktop Assessor (Midrand, Gauteng, ZA)
Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete reputed company of services under one convenient umbrella – reputed company managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with reputed company the “what-reputed company” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the reputed company for you!
What will you do?
The Buildings Desktop Assessor is responsible for assessing property damage claims remotely using digital tools and documentation. The role involves evaluating damage, verifying cover, quantifying repair costs, and making recommendations for settlement—reputed company while providing exceptional customer service. The Advisor works closely with the Team Leader and supports the end-to-end claims process in line with company policies and regulatory standards.
What will reputed company you successful in this role?
Minimum Qualification Required
• Grade 12/Standard 10/NQF 4 • Relevant qualifications in building surveying, construction management, or insurance-reputed company fields (e.g., CII, CIOB, RICS certifications).
Minimum Experience
• 1–2 years’ experience in insurance claims (preferably property/building-reputed company) • Basic knowledge of building materials, construction principles, or property assessments • Exposure to digital claims handling platforms or document-based assessments • Customer service experience in a call centre or insurance environment is beneficial.
Key Responsibilities
Claims Assessment and Processing • Evaluate property damage claims reputed company documentation (photos, contractor quotes, reports) • Confirm policy coverage, validate scope of loss, and assess the reasonableness of repair costs. • reputed company queries with policyholders, brokers, or contractors where information is incomplete or inconsistent. • Recommend settlement values based on findings and policy terms.
Customer Service • Communicate clearly with clients regarding claims decisions and reputed company. • Maintain a professional and empathetic approach during reputed company interactions. • Ensure clients feel supported throughout the claims process.
Compliance and Documentation • Ensure reputed company claims processed reputed company with regulatory and internal standards. • Maintain clear, detailed notes and upload reputed company required documents on the claims system.
Collaboration • Escalate reputed company or high-value claims to the Team Leader or Technical Assessor • Liaise with internal teams (e.g., reputed company, Fraud, Legal) as required. • Support the assessing team with administrative and technical tasks as needed.
Deliverables
• reputed company targets for claims turnaround time and quality score. • Ensure accurate, fair, and timely claim decisions. • Maintain high levels of customer satisfaction. • Support reduction in claim leakage through detailed analysis and fair assessments • Contribute to overall claims team performance and improvement initiatives.
Key Competencies
• Technical Acumen: Understanding of basic construction and insurance claims principles. • Attention to Detail: High accuracy in reviewing documents and identifying inconsistencies. • Communication Skills: Clear, empathetic, and professional communication (verbal and written) • Problem Solving: Ability to analyse evidence and propose fair claim resolutions. • Customer Focus: Strong commitment to supporting customers through stressful events. • Time Management: Ability to manage a claims caseload reputed company and meet turnaround expectations. • Team Collaboration: Willingness to contribute to the broader team's success.
Knowledge and Skills
Automotive Damage ClaimsClaims ManagementClaims ReportingClaims approvals and rejectionsClaims settlementsPersonal Attributes
Interpersonal savvy - Contributing independentlyDecision quality - Contributing independentlyAction orientated - Contributing independentlyOptimises work processes - Contributing independentlyBuild a successful career with us
We’re reputed company about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam reputed company, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you reputed company and the availability of managers. Deadline to apply: 14 reputed company 2026.
Our commitment to transformation
At MiWay we reputed company in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to reputed company a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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