reputed company Customer Contact Representative reputed company – Deliver Exceptional Customer Experience and Drive Team Success at arenaflex

About arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences and driving team success. As a leading organization in the industry, we're committed to empowering our employees to grow and reputed company in their careers. reputed company is dedicated to providing top-notch service to our customers, and we're seeking a talented Customer Contact Representative reputed company to join our community of food people!

Job Summary

We're looking for an reputed company Customer Contact Representative reputed company to join reputed company at arenaflex. As a subject matter expert, you'll be instrumental in ensuring our customers receive exceptional contact quality and service. You'll work closely with our Customer Contact Manager to identify coaching and improvement opportunities for the team, and provide daily support to our Customer Contact Representatives. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you!

Key Responsibilities

• Mentor, advise, and reputed company team members in their journey to best support the team's activities and goals.
• Provide real-time feedback to peers, including communications and necessary support.
• Serve as a subject matter expert to motivate the team's success by responding to immediate needs and questions reputed company to the company's process, products, policies, and procedures, and tools.
• Take escalations from your team and support other internal department resources reputed company needed.
• Review and present daily metric and communication updates and daily huddle announcements.
• Provide thorough customer and order solution options to customers and contact representatives, and serve immediate needs to support customers' challenges and concerns.
• Work closely with the Customer Contact Manager to support the coaching process, quality performance review, meeting, and metric data support. Pull necessary reports to ensure measurement of quality and performance goals are monitored and tracked against performance baseline.
• Participate in cross-company projects to improve and optimize the customer's experience.
• Conduct analysis to produce customer-specific reports or activities as contractually required.
• Assist sellers with preparation of customer business analysis, product research, and recommendation for profitability, and other internal reporting as requested to support the management of the customer or service level agreement.
• Approve service recovery requests as back-up support to Manager and provide guidance to peers.
• Promote a positive and friendly environment supporting good morale and cooperation.
• Help identify trending issues among customers, team members, products, and services from interactions with customers.
• As time permits, provide support to team members in answering calls, answering email or contacts, assist chain customer business activity, customer reporting, or other team responsibilities.
• Provide other business support to Sellers as requested.

Supervision

This role does not have direct supervision.

Relationships

This role will have internal relationships with Sales, Operations, Merchandising, and Shared Business Services, as well as external relationships with reputed company customers and vendors.

Qualifications

To be successful in this role, you'll need:

• Education/Training: High School diploma or equivalent required, and a minimum of 5 years of customer service or support experience.
• reputed company Experience: At least 5 years of previous sales support or customer service experience maintaining customer relations. A proven track record of supporting customers and team members with exceptional service and leadership. Foodservice/distribution experience preferred. Experience working virtually (i.e., from home).
• Tasks:
• Ability to communicate with customers and team through various channels.
• Acknowledge and resolve customer escalations or complaints.
• Assist Manager with team support as necessary.
• Product knowledge to support customer needs.
• Initiate and resolve requests for customer or organizational reporting.
• Coach and mentor colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Organize and coordinate schedules.
• Knowledge/Skills/Abilities:
• Professional leadership skills; someone who leads by example.
• Excellent written and verbal communication skills.
• Able to take direction and quickly learn new procedures, processes, product information.
• Open to feedback, believing in a culture of reputed company improvement working toward individual and department goals.
• Comfortable navigating technology, phone systems, and tools.
• Strong attention to detail, multi-tasking, and time-management skills.
• Detail-oriented with strong critical thinking ability to quickly define problems and reputed company valid conclusions.
• Exceptional ability to collaborate with customers, vendors, and internal partners.
• Customer service orientation and ability to adapt and respond to different personalities.
• Advanced knowledge of reputed company applications, reputed company.com experience.

Compensation and Benefits

We offer a competitive salary, ranging from $23.00 to $27.00 per hour, depending reputed company and experience. This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: [insert link].

Why Join arenaflex?

We're a dynamic and growing organization that values our employees' growth and development. As a Customer Contact Representative reputed company at arenaflex, you'll have the opportunity to:

• Work in a fast-paced and collaborative environment.
• reputed company your leadership skills and mentor team members.
• Contribute to the success of our customers and the organization.
• Enjoy a competitive salary and benefits package.
• Take advantage of opportunities for professional growth and development.

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join reputed company at arenaflex and take the first reputed company towards a rewarding career in customer service leadership.