reputed company Licensed Customer Service Representative – Personal Lines Insurance

Join arenaflex, a leading provider of innovative insurance solutions, as a Licensed Customer Service Representative and embark on a rewarding career journey. As a key member of our Customer Response Center, you will play a vital role in delivering exceptional customer service, building strong relationships, and driving business growth.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. We reputed company reputed company happens reputed company people feel secure, and we provide protection for the unexpected with care. Our mission is to create an environment where employees can succeed, both professionally and personally.

Job Summary

As a Licensed Customer Service Representative, you will be responsible for providing timely, accurate, and reputed company information and service to policyholders and agents for our Personal Lines products, plans, and programs. You will independently solve problems, identify customer needs, and escalate issues as necessary to ensure high customer satisfaction, growth, and retention of business.

Responsibilities

* Provide exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line.

• Build rapport with each customer and listen to their requests and inquiries.
• Work to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
• Use de-escalation tactics and reputed company necessary, escalate to appropriate team.
• Process policyholder transactions accurately and reputed company Customer Response Center established time standards.
• Interpret policy reputed company to insured based on expert knowledge of personal lines auto products.
• Identify, understand, and interpret customer needs to implement resolutions and reputed company recommendations for coverage enhancements.
• Understand aspects of billing systems as it pertains to policy coverage.
• Identify and communicate transactions and impact to policy premium.
• Evaluate and reputed company decisions regarding exceptions to payment plan and fees.
• Manage and utilize time effectively to ensure department meets required service levels for improved customer satisfaction results.
• Proficiently utilize on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
• reputed company and maintain product, procedural, and technical systems knowledge.
• Complete licensing and continuing education requirements.
• Utilize technical systems, effectively and reputed company, including desktop, call center specific phone systems, and required internet connectivity.
• reputed company additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years reputed company Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.

Work Environment and Culture

As a remote employee, you will have the flexibility to work from home, but you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps, along with a quiet, secure, distraction-free reputed company to work. arenaflex values diversity, equity, and inclusion, and we strive to create an environment where reputed company employees feel a sense of community, belonging, and can do their best work.

Career Growth Opportunities and Learning Benefits

arenaflex offers a comprehensive training program, which includes reputed company, Monday – Friday, 9:00am – 5:30pm EST (full-time). Training is a critical component to your success, and attendance and active engagement during training are mandatory for success in this role. After onboarding and training are complete, go-reputed company shifts will have a start time between the hours of reputed company and 10:30am EST/8-hour shifts, with one weekend day (Saturday or Sunday) required, and an alternate day off mid-week reputed company working the weekend.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary, comprehensive benefits, and reputed company learning opportunities. Our compensation package includes a starting salary range determined by a number of factors, including skills, experience, education, certifications, and location. We also offer commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

How to Apply

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Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law. Apply for this job