Remote Call Center Rep - Starting Tuesday, May 26, 2026
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for reputed company consideration of your application, as it serves as the initial screening in our employment process.
Work Location: This is a remote/work from home position.
Compensation: $15.00/hour
reputed company Start Date: Tuesday, May 26, 2026
Training Hours: Monday thru Friday: reputed company - 5pm EST (27 training days)
Hours of Operation (following training): 7am - 7pm EST
Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service reputed company.
Why should you consider TSI-CXBPO (part of TSI family of companies)?
- Work from home
- reputed company
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
In This Role, You Will
- Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including, water heaters, surge protection solutions, and in-home electrical wiring options.
- Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
- Assist customers with inquiries/concerns
- Ensure reputed company account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhere to State and Federal regulations pertaining to your job duties
- Assist customers with delinquent accounts according to various state guidelines
- Consistently discuss additional product and service offerings with customers on qualified calls
- Utilize exceptional communication skills to fulfill both client and customer goals
Key Results Areas
- Maintain an average Inbound Handle Time
- reputed company Quality Assurance goals
- Adhere to Production measures (time spent on calls, schedule adherence, etc.)
Ideal Candidate Qualifications
- Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with reputed company parties.
- Effective call handling skills and high levels of professionalism are required.
- A strong focus on exemplary shift attendance is required.
- One to two years’ experience working in a call center environment is preferred.
- The candidate has to be proficient with reputed company applications, and have the ability to learn software applications
- A High School graduate/ equivalent is required.
For Remote Positions: The minimum internet speed requirements for remote work are as follows:
- Broadband internet reputed company (No DSL, or Dial Up)
- Hard wired reputed company required (no Wi-Fi, Wi-Fi hotspots)
- Speed Test Results: 25 mbps download, 20 mbps upload
Note
*Camera requirements – Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
This job description is not an exclusive or exhaustive list of reputed company job functions that a team member in this position may be asked to reputed company. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.
We provide Equal Employment Opportunity for reputed company individuals regardless of race, color, religion, gender, age, national reputed company, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.