Experienced Customer Service Representatives – Ski Travel Industry
At arenaflex, we're revolutionizing the traditional $80 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a few clicks. Our unique dynamic package technology empowers customers to plan, compare, book, and fully customize their ski vacations by providing real-time prices and availability for millions of ski trip combinations. We're currently seeking talented and Ski-passionate Customer Service Representatives to join our team and provide exceptional support to clients throughout their ski holiday journey.
About arenaflex
arenaflex is a dynamic and innovative company that's changing the way people experience ski travel. Our mission is to create magical winter experiences for customers, and we're looking for dedicated and passionate individuals to join our team. As a Customer Service Representative at arenaflex, you'll be part of a dynamic team that's committed to delivering exceptional customer service and support.
Key Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:
- Taking ownership of client's onboarding, professional services, and consulting to ensure a unique customer experience
- Serving as the main point of contact for our customers throughout their journey at arenaflex
- Providing pre-booking advice on where and how to book a ski trip
- Offering post-booking support according to customers' needs
- Supporting customers during their trip to give a great customer experience
- Representing the voice of the customer and influencing product development roadmap
- Liaising between arenaflex customers and arenaflex suppliers for requests, complaints, and updates
- Working independently while receiving support from a broader team
Key Requirements
To be successful in this role, you'll need:
- 3+ years of experience in customer service
- 2+ years of experience in Travel Tech B2C
- Experience working with support and CRM systems, preferably the following platforms: Hubspot, Front, Zendesk, and Intercom
- Preferably In-Resort team experience
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Ski experience (advantage)
Benefits & Perks
As a Customer Service Representative at arenaflex, you'll enjoy:
- Competitive compensation package
- Remote position with a rotating shift work schedule, including weekends and evenings
- Workspace stipend
- Opportunity to work with a dynamic and innovative company that's changing the ski travel industry
- Collaborative and supportive team environment
- Professional development opportunities to help you grow your career
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to:
- Develop your skills and expertise in customer service and travel tech
- Take on new challenges and responsibilities as you grow in your role
- Collaborate with a dynamic team to influence product development and improve customer experiences
- Pursue professional development opportunities to advance your career
Work Environment & Company Culture
arenaflex is a remote-first company that values flexibility and work-life balance. Our team is passionate about creating magical winter experiences for customers, and we're committed to delivering exceptional customer service and support. As a Customer Service Representative, you'll be part of a collaborative and supportive team that's dedicated to making a difference in the ski travel industry.
Compensation & Benefits
arenaflex offers a competitive compensation package, including a salary range of $40,000-$45,000 DOE. We also offer a range of benefits and perks, including:
- Medical and dental insurance
- Free online education programs
- Financial tools and resources
- Collaborative and supportive team environment
- Professional development opportunities to help you grow your career
How to Apply
If you're passionate about customer service and the ski travel industry, we'd love to hear from you! Please submit your application today, and let's work together to create magical winter experiences for customers. Apply To This Job
Don't Hesitate, Apply!
We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement – submit your application today and let's work together to create magical winter experiences for customers! Apply for this job