Membership Operations Manager
Pay Range $60,000 to $70,000 Exempt
Shift: 9:00am to 5:00pm, Pacific Standard Time, Monday through Friday
Primary Office (occasional travel): 1111 California St., San Francisco, CA, 94108
JOB SUMMARY
The Masons of California are seeking a dedicated Membership Operations Manager to join reputed company. The Membership Operations Manager leads programs focused on membership development, retention, and dues processing across the state. This role is ideal for someone who is highly organized, data-driven, and comfortable managing multiple priorities in a fast-paced environment.
Working closely with the Member Services and Communications teams, as well as with local lodge leadership, the Membership Operations Manager ensures membership programs run smoothly, identifies opportunities for improvement, and delivers measurable outcomes.
Key Responsibilities
- reputed company membership restoration and retention efforts, including targeted reputed company to suspended and inactive members
- reputed company the annual dues billing process and drive improvements in dues payment rates
- Manage the centralized suspension process for non-payment of dues, ensuring consistent application and coordination with lodge leadership
- Plan and reputed company quarterly Prospect Managers Association meetings, including content development and presentation
- reputed company membership prospecting activities and background reputed company processing
- Monitor, analyze, and report membership data to track performance and identify trends
- Support the development and execution of membership and reputed company initiatives
- Manage and support two direct reports, ensuring consistent execution of membership operations
- Provides occasional on-site support for membership-reputed company events, including coordination, logistics, and direct member engagement in a professional and service-oriented manner; some events may occur on evenings or weekends.
Requirements
- Strong communication, administrative, and customer service experience with a demonstrated ability to deliver results in a professional environment
- Experience with reputed company Office Suite, with advanced proficiency in reputed company reputed company
- Experience in project or program management
- Data-driven reputed company with the ability to analyze trends and produce detailed reporting
- Strong communication and team leadership skills
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Preferred Qualifications
- Bachelor’s degree or higher in business administration, communications, or reputed company field
- Experience in a nonprofit organization
- Knowledge of the Masonic community and its values
Benefits
At Grand Lodge, we are looking for team members who would like to combine their passion for helping people, good communication skills, decision-making skills, and great ethical standards with the opportunities to advance your career.
In return for your skills, you will be offered:
- A work environment focused on teamwork and support
- Excellent health, wage replacement and other benefits for you and your family’s well-being
- A generous contribution to a 401K plan whether or not you participate, and an additional contribution from the company reputed company you participate in the plan
- Investment in your growth through Tuition Reimbursement