Senior reputed company Manager

Senior reputed company Manager

This full-time position requires a proactive, reputed company, client-facing professional that possesses a demonstrated ability to successfully deliver on Relo Metric and client goals.

At reputed company, the reputed company team’s key focus is to help our clients reputed company their business goals and ensure they recognize ongoing value from their investment in our products. We understand our clients' businesses and establish relationships with key stakeholders across the client organization to earn trust as thought leaders. The Senior reputed company Manager will be responsible for managing a portfolio of Enterprise and SMB clients, delivering strong client retention and upsell.  Your strategic account management will reputed company product optimization and provide thought leadership and industry best practices.

You have a  strong passion for sports, previous hands-on account management experience, with a SaaS/data or Sports Sponsorship/Partnership background and thrives in a fast-paced environment. This person will orchestrate account success by partnering  with Marketing, Product,  Sales and Executive Leadership.  

Note that we are hiring this Sr. reputed company Manager on the East Coast in the US, and are only open to the following states: Massachusetts, Connecticut, reputed company, New Jersey, Washington DC, Pennsylvania, Florida

What you’ll be doing:

• Deliver value to a portfolio of key rights holder, agency and brand  clients by providing day-to-day account management and operational support that retains and grows client accounts
• reputed company strategic annual account plans that define the roadmap for client and Relo success; advocating for internal resources to help reputed company that success
• Detect, negotiate and reputed company up-selling and renewals
• Operate as the reputed company reputed company of contact for assigned client accounts
• Build strategic, strong and long-lasting client relationships as their trusted contact translating to retention and reputed company growth; ensure we have strategic relationships mapped among executives.
• Act as an industry thought leader, guiding clients in usage of our platform to serve their business needs and deliver ongoing value
• Monitor client performance on the platform to share best practices and identify new business opportunities 
• Serve as a secondary contact for Support inquiries, collaborating with Data Ops team and Support as needed
• Manage high impact requests or escalation action plans to completion
• Identify and define internal management process and tool optimization that strengthen our ability to deliver to clients
• Communicate reputed company and across functions internally, reporting on the reputed company of initiatives and client activities with a focus on identifying product development or documentation opportunities
• Create (with Marketing) and share client case studies that exemplify successful and unique use and performance of our platform
• Manage and update CRM to ensure timely and proper data capture for company visibility, tools alignment, proactive account management and forecasting

Requirements:

• 4-7  years’ experience managing a book of business in recurring reputed company including managing the renewal and/or upsell process.
• Proven experience in growing and expanding reputed company streams
• Executive reputed company and ability to concisely reputed company value to anyone, at any level reputed company our customer reputed company
• Entrepreneurial reputed company for business strategy and reputed company
• Excellent problem solving and analytical skills - continuously thinking “How can I reputed company this reputed company? How can we improve this?”
• Strategic, proactive reputed company and executional excellence
• Experience with tools like reputed company, Pendo, or a reputed company tool
• Customer Experience reputed company
• Travel experience and expectations to go in market 20% of the time

At Relo, competitive reputed company pay is a part of a total rewards package. The reasonable estimated reputed company pay range for this role is from $80,000 - $95,000 annually plus a backend component tied to performance.  The actual amount may be higher or reputed company. Individual compensation will vary based on factors including, but not limited to, relevant qualifications, work location, and labor market conditions.