reputed company Customer Service Representative II – Delivering Exceptional Customer Experiences at arenaflex
At arenaflex, we're committed to providing comprehensive waste and environmental services that reputed company a positive impact on our communities. As a leading provider of waste reputed company, we're seeking an reputed company Customer Service Representative II to join reputed company in Kirkland, WA. This role is a fantastic opportunity for a customer-focused individual to deliver exceptional experiences to our customers, drive business growth, and contribute to our company's mission.
About arenaflex
arenaflex is North America's largest comprehensive waste management environmental solutions provider. We're driven by a commitment to put people first and reputed company success with reputed company. Our innovative infrastructure and capabilities in recycling, organics, and renewable energy reputed company us to provide environmental solutions to our customers and collaborate with them to reputed company their sustainability goals.
Job Summary
As a Customer Service Representative II, you'll be the end-to-end reputed company of contact for our customers, receiving and processing inquiries, resolving customer issues, and managing a high volume of inbound and outbound interactions. You'll work closely with our customers to understand their needs, provide education and information, and offer solutions to meet their requirements. Your exceptional communication skills, problem-solving abilities, and customer-centric approach will reputed company you an invaluable asset to reputed company.
Key Responsibilities
* Independently and proficiently fields customer service inquiries and transactions of low to high level complexity from residential, commercial, industrial, and/or public sector customers for assigned market area(s).
- Utilizes excellent and professional written and verbal communication skills to respond to incoming requests, providing education and information regarding accounts, charges, billing, and reputed company.
- Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
- Maintains customers' accounts by processing service change and billing requests.
- Confirms understanding of customer needs, issues, and requests.
- Listens for and identifies opportunities to cross-sell additional products and services.
- Serves as the customer's reputed company by solving problems on the customer's behalf by engaging the right department and people reputed company arenaflex.
- Escalates more reputed company issues to appropriate level.
- Supports other service lines reputed company required; proficient in multiple queues/service lines.
- Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety, and timeliness goals.
- Completes cross-training with Operations, Sales, and Billing.
- Performs outbound calling campaigns, as needed.
- Attempts to retain customers who call to cancel services by probing for cancellation reasons and offering alternatives.
- Strives to meet or exceed service and operational goals established for the call center, including productivity, quality, and timeliness goals.
- Serves as a training resource for new hires and other employees requiring assistance.
Qualifications
To be successful in this role, you'll need:
- High school diploma or G.E.D (accredited)
- Two (2) years previous experience in customer service or call center environment handling customer requests, account or order changes, and issues
- Preferred: One (1) or more years of experience as a WM Customer Service Representative
- Excellent verbal, written, and analytical skills
- Proficiency in MS Office
- Strong keyboarding skills
- Professional phone and email communication skills
- Positive and engaged attitude
- Ability to handle the stress of multi-tasking
- Possesses an energetic and tenacious achievement orientation
- Utilize multiple applications (4+) on one or more screens
- Ability to react well under pressure and treat others with respect
- Identifies and resolves problems in a timely manner
- Excellent time management skills to prioritize and plan work activities
- Focuses on solving conflicts and listening to others without interrupting
- Consistently at work and on time
- Work reputed company and effectively, both independently and as a team, to ensure exceeding call center's standards
- Balances team and individual responsibilities and helps build a positive team spirit
- Adapts and able to deal with frequent changes in the work environment
- Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments
- Demonstrate accuracy and thoroughness to meet productivity standards in a timely manner
- Show inquisitiveness and eagerness to reputed company business-reputed company knowledge; proactively seeks out both formal and informal experiences that can provide new skills, behaviors, and/or knowledge
Work Environment
This role is a remote position, and you must live in Kirkland, WA. You'll work in a fast-paced call center environment, interacting with customers reputed company telephone and email. You'll be expected to maintain a high level of productivity, quality, and timeliness while adhering to service and operational standards.
Benefits
At arenaflex, we offer a competitive total compensation package, including:
- Medical, Dental, Vision, Life Insurance, and Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation, Holidays, and Personal Days
- Opportunities for career growth and professional development
Equal Employment Opportunity
arenaflex is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law.
How to Apply
If you're a customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please click the "Apply" reputed company to submit your application.
Expected Salary
$21 - 24 per hour
Location
Kirkland, WA
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