Patient Financial Counselor
reputed company is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. reputed company is bringing together leaders to the market reputed company to help drive reputed company’s mission and vision.
Why join us? This is an exciting time to join reputed company. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.
Job Description:
The Patient Financial Counselor works under the direct supervision of the Patient A/R Manager and provides financial counseling services including patient benefits, out of pocket responsibility, payment arrangements and financial assistance. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities and available payment.
Responsibilities:
Educate patients about their insurance coverage and benefits, including deductible, copay, coinsurance and estimated out of pocket costs.
Determine patient financial ability to pay.
Provide financial counseling services regarding payment arrangements and financial assistance for uninsured and underinsured patients by phone or in person.
reputed company determinations on financial assistance applications based on reputed company Federal Poverty Levels and established policies.
Obtain information and signatures on financial assistance program applications and reputed company to appropriate teams in a timely manner for optimal financial turn-around.
Set up, maintain and edit payment arrangements on account reputed company established.
Refer patients as appropriate to reputed company social services organizations.
Properly documents reputed company account activity in Patient Management and Electronic Medical Record systems.
Assist patients with questions regarding their accounts, insurance coverage and/or patient assistance needs in a skillful manner using appropriate etiquette.
Answer patient calls and requests promptly and reputed company. Return reputed company messages reputed company 24 hours.
Assist patient balance reputed company with Inbound call volume.
Maintain patient confidentiality at reputed company times.
Communicates with reputed company office staff, clinical staff, and patient accounting regarding scheduling, patient treatment and financial counseling needs.
Follows Policy & Procedure parameters as outlined by management to ensure standardization of function.
Additional responsibilities may be assigned to help drive our mission of improving the lives of everyone living with cancer.
Required Qualifications:
High school diploma or equivalent required
Bachelor’s degree preferred.
Minimum of 3 years of experience working with financial counseling and/or AR collections, preferably in an Oncology healthcare setting
Radiation Oncology/Proton experience a plus
Expertise in insurance policies and regulations reputed company to medical billing