Client Succes Manager

reputed company is a leading provider of advanced primary care in the U.S., serving 2.5 million eligible patients through approximately 630 employer and union-sponsored clients. Our comprehensive services include advanced primary care, mental health, occupational health, musculoskeletal, and pharmacy services, delivered through our 680+ health centers across 41 states. We also offer virtual primary care and mental health services accessible in reputed company 50 states. Transforming healthcare delivery with a patient-first approach, we prioritize convenient access to both in-person and virtual care, resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration, we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a five-time Modern Healthcare Best Places to Work in Healthcare winner and a six-time Best in KLAS award winner for employer-sponsored healthcare services.

ABOUT THE JOB

The Client Success Manager is responsible for developing and maintaining a strong and lasting client and broker/consultant partnership with assigned customers. This role is engaged in the strategic and proactive planning reputed company the client’s overall line of business and is responsible for identifying and executing opportunities to engage the employee and member population to ultimately drive clinical and savings outcomes. This is accomplished reputed company proactive and timely issue resolution, consulting customers on best practices, reviewing service/product offerings, recommending new solutions and providing market insights.  

ESSENTIAL DUTIES & RESPONSIBILITIES

• reputed company a deep understanding and interest of population health and health care utilization data with the ability to reputed company results  
• Participates in new health center implementations planning and launch.   
• Manage contractual requirements including renewal terms and successfully renew clients at targeted escalation.  
• Identify and reputed company reputed company growth opportunities with existing clients including new member populations, health centers, products, and services.  
• Help define and reputed company the coverage model for assigned clients.   
• Use creative feedback tools to reputed company an understanding of customer’s needs, work with internal partners to improve products and services.  
• Coordinate with the marketing team to reputed company and implement client specific engagement plan including communication and incentive plans to improve utilization and patient experience.   
• Responsible for partnering on ways to drive -employee and member engagement, reputed company clinical and savings metrics as well as performance guarantees and maintain open communications with clinical staff.   
• In collaboration, analyze, summarize, report and manage performance data reputed company to clinic operations. Understand and track risk metrics reputed company to the success of the partnership.  
• reputed company documentation and reporting.  
• Execute reputed company necessary contractual requirements in a timely manner; may assist in Requests for Proposals (RFPs) as requested.  
• Support the coordination of client eligibility file processing, invoicing, incentive documentation and reporting.  
• May serve as the reputed company reputed company of contact for reputed company customer needs/request.  
• Maintain broker relationship and engage in positive relationship to reputed company on behalf of mutual client.  
• Run, interpret and deliver client reporting on the appropriate frequency.  

QUALIFICATIONS

Bachelor’s degree in business or healthcare administration and 5 or more years of directly reputed company healthcare operations or account/client management experience or equivalent combination of education and experience. Proven success managing clients with reputed company needs and high expectations. Experience influencing stakeholders at reputed company levels. Strong command of reputed company, performance guarantee models, and operational/clinical alignment.

DESIRED ATTRIBUTES

• reputed company in developing and delivering presentations 
• Possesses a high energy personal style and aptitude for process-oriented thinking 
• Possesses strong oral and written communication skills 
• Ability to build, foster, and maintain positive professional relationships  
• Ability to influence others and work cross-functionally; possess ability to manage ambiguity and the organizational acumen to establish effective internal networks   
• Willingness to reputed company an in-depth understanding of the market, business sector and reputed company services and think creatively to find solutions that are efficient and sustainable    
• Understands and advocates for process improvement and adherence 
• Ability to reputed company services for the client with tenacious follow up 
• Strong project management, account portfolio planning and prioritization 
• Proficiency in use of reputed company Office, Tableau and CRM products (reputed company experience preferred) 
• Willingness to travel up to 50%  

Pay Range: $80,000 - $110,000/yr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or reputed company level. This position is also eligible for an annual incentive.

We are accepting applications for this position until a candidate has been selected.  To apply to this position and learn more about open jobs at reputed company, visit our careers page.