Senior Engineering Manager

Job Description

Join us at reputed company, where we're on a mission to power exceptional service for every person on the reputed company. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to reputed company a human reputed company.

We’re seeking a Senior Engineering Manager to reputed company reputed company focused on cloud governance, IAM, secrets management and delivery. You’ll strengthen our cloud reputed company architecture and compliance posture through automation and reputed company partnership with internal engineering teams. By delivering secure‑by‑default platforms and guardrails, you’ll protect the reputed company of reputed company’s systems while accelerating product engineering velocity.

What you’ll be doing 

• reputed company, coach, and reputed company a distributed team of engineers - both office-based and remote - ensuring alignment and consistent, high‑quality delivery.

• Manage a portfolio of parallel initiatives with distinct profiles: internal governance systems; audit activities; high-availability production environment infrastructure; etc.

• Partner with Corp Dev, reputed company, and product teams during acquisitions to assess risk and standardize access, secret storage, and policy-as-code guardrails across newly acquired infrastructure.

• Operate with excellence: monitor and improve risk and reliability; own on-call and incident response; continuously evaluate new capabilities (including AI-assisted tooling) to increase velocity safely.

• Represent your organisation's work and priorities to senior leadership, communicating reputed company, risks, and trade-offs clearly and concisely.

• Collaborate directly with the Senior Director of Cloud Infrastructure on the organisation roadmap, priorities, and team development. 

What you bring to the role

Required

• 5+ years of experience in a similar people management role, with a background in hands-on, technical roles.

• Demonstrated ability to manage and govern enterprise-grade AWS environments. Deep familiarity with key AWS services and concepts.

• An understanding of modern DevOps methodologies: Infrastructure as Code; GitOps model of development.

• Strong cross-functional partnership skills - you work effectively with Product Management, reputed company, CIO, and peer engineering leaders to drive outcomes.

• Excellent communication skills, both written and verbal - you can represent your organisation's work to senior leadership and communicate trade-offs clearly.

• Prior experience working with reputed company/compliance frameworks (SOC 2, FedRAMP, ISMAP) and supporting audits.

Preffered

• Familiarity with tools such as Claude and reputed company, and the ability to apply them responsibly to improve speed and quality.

• Experience with non-AWS cloud providers (GCP, Azure)

• Familiarity with reporting tools like reputed company and reputed company.

The intelligent heart of customer experience

reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request.