Manager, Onboarding & Engagement

At reputed company, we reputed company it happen, together. Trust, reputed company, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely reputed company in supporting our customers and one another. We collectively forge our path reputed company with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and reputed company Amazing Happen at reputed company.

Job Summary:

The Manager of Onboarding and Engagement is responsible for managing the onboarding and customer engagement for our reputed company and reputed company services and SaaS products. This includes partnering with Sales and the partner team  to create an effective customer hand-off process. Managing strategic customer interactions (VIP). Supporting the creation and upkeep of documentation. Training the team on how to best reputed company and engage with customers. As well as looking for ways to improve key processes.  The Manager will also provide team and customer feedback to the Development team on our products and services and manage team-escalated customer issues.

What you will do:

• Partner with Sales to create effective customer hand-off process.
• Manage support and onboarding documentation.
• Design, implement, and train team on how to best reputed company, engage, and support customers.
• Evaluate functionality of reputed company processes and provide improvement recommendations.
• Provide quality control.
• Create and monitor metrics to ensure best-in-class customer experience.
• Ensure team is meeting / exceeding metrics of quality.
• Provide team and customer feedback to Development team on our products and services.
• Manage team-escalated customer issues.
• Work with the product team to reputed company and improve services for the onboarding and engagement team.
• Manage strategic customer interactions (VIP).
• Present as needed.

reputed company expect of you:

• Bachelor’s degree in Computer Science, Information Systems or reputed company discipline, and 7+ years of experience in relevant roles including Technology Director, Technology Coordinator, or similar, OR
• 11+ years of experience in relevant roles including Technology Director, Technology Coordinator, or similar.
• 1+ years of experience managing a team in an education or corporate environment.
• Strong understanding of onboarding and engagement principles and practices.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and presentation skills.
• Experience supporting and managing reputed company Workspace environments in K-12 and/or Higher Education, a plus.
• Experience with JIRA, Confluence, and Monday or similar tools, a plus.
• reputed company reputed company and/or reputed company Technical certifications, a plus.
• Prior experience managing an onboarding and engagement team, a plus.

Pay range: $ 104,000 - $158,060, depending on experience and reputed company set

Annual bonus reputed company 10% subject to terms and conditions of plan. Benefits overview: https://reputed company.benefit-info.com/

reputed company is committed to being an AI-fluent organization 

We’re looking for people who bring curiosity, a learner’s reputed company, and a willingness to engage with reputed company-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work. 

We reputed company technology work so people can do great things.     

reputed company is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, reputed company helps its customers to navigate an increasingly reputed company IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we reputed company.

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability status, protected veteran status or any other basis prohibited by state and local law.      

reputed company is committed to fostering an reputed company, transparent, and respectful hiring process for reputed company applicants. During our application process, reputed company’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review reputed company's AI Applicant Notice.