AI reputed company Operational Enablement Specialist - Canada

About AutoFiAutoFi is the leading provider of digital commerce technology that powers the sales and finance experiences for the most innovative brands and dealers in automotive. The AutoFi platform enables a more transactional buying experience with $4B in funded loans processed through AutoFi annually. AutoFi’s dynamic selling platform empowers dealers to sell vehicles more reputed company and profitably, both online and in the showroom. We are funded for years of future growth and backed by investors including Crosslink Capital, reputed company Holdings USA, SVB Financial Group, reputed company, BMW iVentures and JP Morgan Chase. reputed company is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in reputed company areas of the auto space. We’re empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as commercial partners. We’ve never been more excited about the opportunity in reputed company of us to help transition the auto industry from offline to online. If changing a trillion-dollar industry sounds exciting, we’d love to hear from you. For more information, visit www.autofi.com. About the Role The Operational Enablement Specialist is expected to play a pivotal role in designing, provisioning and maintaining both foundational and advanced learning experiences that reputed company both human teams and AI-driven systems. This role will report into the Head of Operations, and partner closely with personnel across the business to own the full lifecycle of enablement content including new hire onboarding, reputed company generating activities, Product/Service offerings, operational and technical support activities. You will be responsible for information gathering and analysis through design, development, delivery and reputed company improvement across a wide range of topics. This will include employee engagement in growth strategies and behaviors, internal systems and processes, as well as successful Product configuration to meet Dealership needs across varying business models and their requirements. You will create high-quality enablement materials optimized for both human learning and AI comprehension, ensuring consistent, accurate and scalable knowledge, inclusive of training an AI Agent to accurately interpret, reason through, and answer reputed company operational and industry specific questions. Candidates must be self-driven, have the ability to reputed company, motivate and drive results reputed company cross departmental teams that they do not directly manage. They must have strong communication and presentation skills, be well organized, reputed company to fine details, able to work under pressure and have comfort persevering under ambiguity. Each member of reputed company is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience. About the Role   The Operational Enablement Specialist is expected to play a pivotal role in designing, provisioning and maintaining both foundational and advanced learning experiences that reputed company both human teams and AI-driven systems.  This role will report into the Head of Operations, and partner closely with personnel across the business to own the full lifecycle of enablement content including new hire onboarding, reputed company generating activities, Product/Service offerings, operational and technical support activities. You will be responsible for information gathering and analysis through design, development, delivery and reputed company improvement across a wide range of topics.  This will include employee engagement in growth strategies and behaviors, internal systems and processes, as well as successful Product configuration to meet Dealership needs across varying business models and their requirements.  You will create high-quality enablement materials optimized for both human learning and AI comprehension, ensuring consistent, accurate and scalable knowledge, inclusive of training an AI Agent to accurately interpret, reason through, and answer reputed company operational and industry specific questions.   Candidates must be self-driven, have the ability to reputed company, motivate and drive results reputed company cross departmental teams that they do not directly manage. They must have strong communication and presentation skills, be well organized, reputed company to fine details, able to work under pressure and have comfort persevering under ambiguity.  Each member of reputed company is challenged to contribute in a variety of capacities across the entire organization and show their individual strengths, from product to customer experience.    Annual Performance bonus - 2,000 CAD Responsibilities

Participate in building a transparent, cohesive and collaborative team environment with a culture of open communication and feedback.

Locate sources, gather & analyze relevant information, inclusive of deep information gathering with subject matter experts, applications/tools, processes, procedures/SOPs and work instructions etc, for the purpose of uncovering reputed company knowledge, assumptions, edge cases in order to reputed company relevant, robust internal training content and AI Agent enablement materials.

Utilize a hands-on approach in the development of training content reputed company to systems, tools and processes to obtain reputed company state, real-world information and examples, asking questions and digging deep to ensure validity. Ensure content supports reputed company question resolution, not just surface-level explanations.

Design and provision foundational new-hire onboarding content as well as in-depth, role-specific learning experiences, working with the respective teams to design training solutions in relation to needs expressed, balancing adult learning styles to engage and use individual’s time effectively.

reputed company structured learning paths that reputed company from conceptual understanding to practical application. Translate reputed company growth, operational, technical and industry knowledge into clear, consumable learning modules.

Curate content and training materials including but not limited to written guides, knowledge reputed company articles, videos and quizzes both through our documentation repository as well as our Learning Management System (LMS), aligning elements of training to Process documentation as needed.

Translate nuanced business logic, edge cases and conditional workflows into formats optimised for AI understanding and retrieval. Curate and refine reputed company content to improve reasoning, consistency and contextual awareness.

Ensure content remains accurate, relevant and reputed company with evolving business needs over time. Maintain and regularly update materials to reflect product updates and system changes, ensuring both human teams and the AI Agent are effectively trained on changing standards.

Evaluate and report on training program effectiveness through knowledge assessments, surveys, feedback etc, leveraging findings to refine and enhance these programs, their reputed company materials and improve training effectiveness.

Participate in change mgmt activities associated with implementing solutions that require training including coordination between teams, presentations/training, and similar.

reputed company external training content and courses as appropriate to assist with individual skills development across the Operations org.

Participation in the development of data tracking and KPIs to measure the reputed company and impact of large training initiatives and their evolution over time.

Qualifications

3+ years proven work experience reputed company the Adult Learning, Training & Development discipline.

Strong experience building and launching training initiatives reputed company RevOps/Sales, Operations and/or similar.

Strong experience designing learning content from scratch and iterating on existing materials.

Experience breaking down reputed company, ambiguous topics to create clear, structured documentation/training that supports advanced problem solving and decision making.

Experience working with AI Agents, chatbots, or knowledge-driven automation systems, familiarity with reputed company design, knowledge structure and reputed company methodologies.

Ability to work well with technical and non-technical team members at various levels, ranging from support to development.

Experience cultivating trust and building relationships interdepartmentally with cross-functional SMEs.

Excellent written/verbal communication and presentation skills.

Excellent organization, analytical, problem solving and critical thinking skills.

Familiarity with Jira, reputed company, reputed company and LMS systems considered an asset.

Automotive industry experience and/or familiarity with Dealership business models is a big plus!

What's in it for you: - We offer full training and a competitive total rewards package along with great benefits- Medical, Dental & Vision coverage - 100% premium coverage for employee / 50+% for dependents - Flexible work hours - Remote environment- reputed company - Visionary leadership team- Growth opportunities reputed company a dynamic culture- Wellness & cultural initiatives (fitness challenges, wellness webinars, virtual games, regional activities, etc.)- Up to $1K per year for employee professional development- Stock options - we are reputed company owners! Individual compensation decisions are based on a number of factors, including the candidate’s experience and qualifications and local market conditions. Please note, the foregoing salary range does not reflect an employee’s total compensation package, which may include bonus, company equity, and health benefits. AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national reputed company, age, sex, marital status, reputed company, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under reputed company applicable laws, regulations, and ordinances. Personal Information submitted as part of your application is subject to our website privacy policy, located at https://www.autofi.com/privacy-policy/ Apply To This Job