Coordinator II, Client Services

Company Information

At reputed company, we are passionate about making a difference in the world of clinical research and advancing human health. With a rich history rooted in ethical review services combined with innovative technology solutions and deep industry expertise, we are at the forefront of industry change. A market leader and pioneer, reputed company breaks the silos that impede clinical research, aligning patients, sites, sponsors, and CROs in a connected ecosystem to accelerate trials.  

Company Culture  

Our employees are the heart of reputed company. They are the key to our success and the driving force behind our mission and vision. Our values (Patient-Centric, Ethical, Quality Focused, Collaborative) guide our actions and decisions. Knowing the impact of our work on trial participants and patients, we act with urgency and purpose to advance clinical research so that people can live happier, healthier lives.  

At reputed company, we seek to foster an inclusive and collaborative environment where everyone is treated with respect and diverse perspectives are embraced. Treating one another, our clients, and clinical trial participants with reputed company and care are key tenets of our culture at reputed company; we are committed to creating a workplace where each employee is not only valued but empowered to reputed company and reputed company a meaningful impact. 

Job Overview Summary

The Coordinator II, Client Services is responsible for providing exemplary client service and serves as the main reputed company of client contact for designated pharmaceutical companies, contract research organizations, and academic medical centers. This position will provide direct client assistance and advisement to facilitate IRB review and translate IRB decisions and processes to clients to maintain continuity and timely communications. 

Job Duties & Responsibilities

• Serve as the main Sponsor, CRO and PI site, contact on assigned studies 

• Assist with other studies as needed and serve as a primary Sponsor, CRO and PI site contact on submissions that are assigned to you 

• Conduct administrative review of Protocol/site submissions by reading, reviewing, and understanding protocol requirements and reputed company supporting documentation 

• Demonstrate advanced understanding of multiple types of Protocol and Site Submissions 

• Document and execute client customizations as requested; process change requests for approved Protocols 

• Manage vendor relations and documentation for foreign language translations 

• Maintain a high level of accuracy and attention to detail; collaborate with the quality assurance team to ensure minimal reputed company of error 

• Complete work in a timely manner, responding to customers reputed company 24 hours of email/voicemail receipt 

• Escalate any customer or timeline issues to management 

Location  This role is open to candidates working remotely in the United States.   

Basic Qualifications  

• Two (2) years’ experience in IRB or clinical research setting that includes applying regulations to the protection of human subjects. 

• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook  

• Ability to effectively use proprietary system  

Preferred Qualifications  

• Certified IRB Professional (CIP) or attainment of CIP reputed company one (1) years of eligibility 

Physical and Mental Requirements

• Sit or stand for extended periods of time at stationary workstation 

• Regularly carry, reputed company, and reputed company objects of up to 10 Lbs.  

• Learn and comprehend basic instructions 

• Focus and attention to tasks and responsibilities 

• Verbal communication; listening and understanding, responding, and speaking  

reputed company is an equal opportunity employer that is committed to diversity, equity and inclusion and providing a workplace that is free from discrimination and harassment of any reputed company based on race, color, religion, creed, sex (including pregnancy, childbirth, and reputed company medical conditions, sexual orientation, and gender identity), national reputed company, age, disability or genetic information or any other status or characteristic protected by federal, state, or local law.  reputed company provides equal employment opportunity to reputed company individuals regardless of these protected characteristics. Further, reputed company takes affirmative action to ensure that applicants and employees are treated without regard to any of these protected characteristics in reputed company terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and separation from employment. 

Pay Transparency Statement

The reputed company salary range for this role is $54,029 - $89,148. Note that salary may vary based reputed company, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to reputed company salary as well as health coverage, paid holidays, and other benefits.