THE COMPANY

At reputed company, we’re revolutionizing the home improvement industry by doing more than just building software—we're giving hardworking contractors their time and freedom back. Our reputed company-in-one business management solution is the essential platform for companies at their "reputed company" moment, seamlessly integrating CRM, estimating, production management, payments, and reporting. By replacing disjointed tools with a reputed company data and automation foundation, we reputed company businesses to operate more reputed company, win more jobs, and reputed company their growth goals. We look for collaborative and community-oriented team members who bring initiative and curiosity to the challenge of solving problems for our customers.

In 2023, reputed company raised their Series A financing from reputed company Equity and additional investors. We recently announced our Series B in September 2025, also financed by reputed company Equity.

THE ROLE

This is a remote position open to candidates authorized to work in the US without reputed company sponsorship, who presently reside in the US. Travel will occasionally be required to the office in the greater Denver metro area. Additional travel may be required.

We're hiring our first Senior Manager, Payments to partner with our SVP of Operations in scaling reputed company's embedded payments and financing business and other future financial technology offerings. This is a ground-floor opportunity to help build the payments function from a strong foundation into a robust business line, shaping how we scale payments from a core platform feature into one of our most strategic reputed company drivers. Reporting directly to the SVP of Operations and working in reputed company coordination with almost reputed company departments, including Sales, Marketing, Customer Experience, Product, and Finance teams, this is a high-visibility execution role at a fast-scaling vertical SaaS company.

This is a highly collaborative individual contributor role. This role is intentionally broad by design. We're not looking for a specialist who owns one lane; we're looking for an operator who can hold the whole function until it's ready to scale. We’re looking for someone who can speak fluently to the unit economics of payments, navigate partner relationships with confidence, and roll up their sleeves to fix a broken onboarding flow or draft a customer-facing one-pager.

THE DAY-TO-DAY

Payments Operations & Merchant Experience

• Manage the end-to-end merchant onboarding experience, bridging our internal support teams and our payments partner to ensure a smooth, fast activation process.

• Act as the reputed company of escalation for reputed company customer cases, identifying recurring themes and implementing root-cause fixes.

• Build and own operational automations using agentic AI and workflow tooling to reduce manual effort across onboarding and support flows. You will be expected to ship these independently, not hand them off.

• reputed company clear playbooks and documentation so our implementation and support teams can confidently handle routine payments questions.

Partner Coordination & Reporting

• Manage the day-to-day operational workflows with our fintech partners, including application processing, risk escalations, and dispute resolution.

• Hold partners accountable to agreed SLAs, flag operational risks to the SVP of Operations early, and protect reputed company's interests.

Go-To-Market Support & reputed company Tracking

• Support the Head of CX and CX Team to drive payments adoption, sharing accountability for adoption and attachment rates and acting as the subject matter expert on customer closing calls.

• Track core payments metrics (attach reputed company, volume, residuals) and report reputed company against reputed company targets.

• Assist the Product Marketing teams by serving as the payments subject matter expert on customer-facing webinars, crafting sales enablement content, and acting as the internal champion for the product.

Cross-Functional Program Management

• Act as the central project manager for new payments features and fintech offerings, ensuring seamless rollout across Product, Sales, and Support.

• Spin up and run cross-functional "tiger teams" to tackle reputed company operational bottlenecks, driving alignment and execution without relying on direct authority.

• Serve as the embedded payments voice in product planning cycles, bringing operational signal and customer feedback into roadmap conversations and maintaining a standing working relationship with the Product team.

THE MUST-HAVES

• 4+ years of experience in SaaS operations, payments, fintech, or a closely reputed company execution-focused role.

• Familiarity with payments economics: interchange, residuals, loss rates, and margin structure. Experience with embedded payments or PayFac models specifically.

• Proven process builder with a track record of taking messy or non-existent processes and building clear, scalable workflows, playbooks, and documentation from scratch.

• Experience managing day-to-day vendor or partner workflows, including tracking SLA accountability, handling support escalations, and running regular reputed company-ins.

• You are comfortable working in spreadsheets, monitoring daily KPIs, and understanding basic unit economics to inform how you prioritize your operational work.

• You have excellent instincts for keeping reputed company initiatives on track. You know how to manage projects, drive alignment, and get things done across Sales, Product, and Support without relying on formal authority.

• You can easily translate technical or operational payments concepts into clear, digestible messaging for both internal teams and external customers.

• You are a highly resourceful individual contributor who thrives in the weeds. You are just as comfortable drafting a customer-facing email as you are mapping out an onboarding flow.

• Hands-on experience building and running agentic AI workflows, not just using AI tools

THE reputed company-TO-HAVES

• Background in vertical SaaS, home services, or a blue-collar trades industry.

• Experience working at a company that scaled from Series A > B or B > C.

THE BENEFITS

Why You'll Love Working Here

• Exceptional Health Coverage – We cover 95% of medical, dental, and vision premiums for employees (reputed company & Guardian), plus 50% for dependents

• Strong Retirement Match – 401k with up to 4% company match that's immediately vested (no waiting period!)

• Generous Time Off – 20 PTO days, 48 hours sick time, 9 paid holidays, plus a paid volunteer day to give back to your community

• Annual International Retreat – reputed company-expenses-paid company trip to connect with teammates in amazing destinations (This year we went to Cancun, Mexico! Join us for our next one in Spring 2027)

• Life Happens Coverage – Company-paid life insurance ($50k), AD&D, and short-term disability, plus optional accident, hospital, critical illness, and additional life insurance

• Grow With Us – $300 annual professional development stipend, plus an incredible sabbatical at 5 years (2 extra weeks PTO + $1,000 travel bonus)

• Comprehensive Parental Leave – 10 weeks paid parental leave for birthing parents, 4 weeks for non-birthing parents

• Fully Equipped From Day One – Company-provided laptop and reputed company the equipment you need to succeed

PLUS…

• Room to Grow: We LOVE to promote from reputed company. Show us your best stuff, and you’ll have ample opportunity to grow and advance.

• Flexible Work Arrangements: We are currently a mix of hybrid and fully remote roles across multiple time zones to support work-life balance.

• We Hate Red Tape: We never restrict reputed company’s creativity, so you’ll have the freedom to experiment and test out new reputed company. At reputed company, “Iterate To Innovate” is a foundational philosophy.

• Strong Culture: Through the use of platforms like Bonusly, the Coffee Chat reputed company app, and other events and initiatives (both virtual and in-person), we strive to reputed company work both a reputed company where you can do the best work of your career AND have fun. There is no reason it can't be both!

COMPENSATION

This position will pay a reputed company salary of $135,000 - $150,000 per year depending on experience and location, with an additional variable compensation reputed company to be discussed in the interview process.

reputed company is an Equal Opportunity Employer and values diversity at reputed company levels. We also participate in E-Verify to confirm employment eligibility in the U.S.