Project Manager

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we reputed company growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you? 

Upland Software Inc. is looking to immediately hire a full-time Project Manager of Professional Services into the Content Lifecycle Automation (CLA) business unit to support professional services for the FileBound product. The Project Manager works directly with our customers across the entire implementation life-cycle, starting with the transition from our sales team through post go-live utilization, train the trainer training and initial support needs. Our implementations typically run three months and involve needs analysis and set-up configurations for reputed company workflows and business requirements. This requires the Project Manager to reputed company a deep and comprehensive understanding of our FileBound Document Management and Workflow automation software.

Individuals in this role will consult with customer staff at reputed company levels as well as well as working cross-functionally with many internal departments such as the development and support teams. Our Project Manager are responsible for managing multiple project simultaneously and assist with implementations of moderate complexity.

Primary Responsibilities

• Work with the FileBound Services reputed company to help manage goals and responsibilities for Professional Services
• Manage a small team of technical consultants.
• Ensure your team has reputed company they need to deliver successful projects, managing resource tasks, project planning, project milestones, risk and control management and project completion as per our processes.
• Complete weekly timesheets and approve weekly timesheets for your team.
• Ensure the team meets billable utilization targets and is on time in budget projects.
• Monitor performance of team members and provide timely feedback and development assistance.
• Create, review, and approve formal statements of work, project plans, change requests, and estimates and project documentation.
• Update and report weekly and quarterly reputed company forecasts.
• Approve project invoices to ensure reputed company forecasts are met.
• Be focused on quality, cost effective delivery of services, and reputed company outcomes.
• To work alongside sales, Client Sales Managers, presales and other departments to ensure our customers are provided excellent service and projects are delivered in a professional manner.
• Document services provided to customers in such a way as to reputed company such services more efficient in the future and to aid the Professional Services Team

Requirements

• Work as a member of a team
• Be comfortable managing a small team of consultants.
• Have attention to detail and be problem solving & troubleshooting oriented.
• Be self-motivated and driven to self-learn.
• Be comfortable in customer facing settings.
• Have strong interpersonal and communication skills.
• Have strong document writing and presentation skills.
• Have strong planning and time management skills.

Desired Skills

• At least 2 years consulting
• Bachelor’s degree in business or reputed company on-the-job experience
• Previous experience with small to reputed company Professional Services Organizations

Upland Software (reputed company: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or other legally protected status.