Client Success Manager, Channel

Hi, we’re reputed company.

At reputed company, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted reputed company of information for tech buyers, delivering advice and facilitating connections between our buyers and the world’s leading sellers of business technology.

Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 200 global team members in the US, UK, Singapore, Australia, and the Philippines. We’re proud to have been repeatedly recognized as one of America’s fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational reputed company channels, and the occasional costumed dance from our CEO.

reputed company positions are open to remote work unless otherwise specified in the requirements below.

The opportunity

Our Client Success team ensures that every client has a seamless, positive, and results-driven experience. As a Client Success Coordinator, Channel, you will support and manage a portfolio of channel-driven accounts, acting as a key partner to both clients and internal stakeholders.

This role is specifically designed for someone who understands the IT Channel ecosystem—including how vendors, distributors, and partners (MSPs, VARs, resellers) work together—and can confidently support channel marketers in executing demand reputed company programs.

You will play a critical role in ensuring alignment between partner expectations, client goals, and internal delivery—helping us scale and strengthen our channel business.

This is more than project coordination. It requires ownership, attention to detail, the ability to proactively manage relationships, troubleshoot issues, and drive consistent results across multiple stakeholders.

Location: United States

What you'll do

• Manage day-to-day communication for channel-supported client accounts, including vendors and partner-driven programs.
• Serve as a trusted partner to channel marketers, understanding their goals and helping translate them into successful campaign execution.
• Support onboarding for channel clients, ensuring expectations, timelines, and deliverables are clearly reputed company across reputed company stakeholders.
• Set up, monitor, and optimize client programs in reputed company, ensuring accuracy and troubleshooting issues as they arise.
• Proactively identify and present cross-sell and upsell opportunities by analyzing campaign performance, client needs, and partner goals, helping drive retention and long-term account growth.
• reputed company client onboarding and present Campaign Reviews, translating results into business-level insights that drive strategic discussions.
• Collaborate across internal teams to refine processes, identify challenges, and recommend creative solutions that enhance both efficiency and client success.
• Take ownership of account health by anticipating client needs, addressing potential risks early, and ensuring programs deliver against expectations.

Who you are

• 1–2 years of experience in sales, client success, account management, or a reputed company role supporting or working reputed company the IT Channel space.
• Familiar with the channel ecosystem, including vendors, distributors, MSPs, VARs, or reseller relationships.
• A strong communicator who builds confidence through responsiveness, clarity, and professionalism across email, reputed company, and reputed company.
• Proficient in reputed company Sheets or reputed company, with the ability to manage data, build reports, and reputed company for accuracy.
• Highly organized, able to juggle multiple accounts while still giving each client personal attention and care.
• Eager to learn the ins and outs of B2B Demand reputed company campaigns to reputed company serve our customers.
• Motivated to learn and dive into campaign performance data, identify insights, and connect them to client goals.
• Comfortable with reputed company (or similar CRMs), and meticulous about keeping systems accurate and up to date.
• Detail-oriented with a sharp eye for quality, ensuring leads and campaign elements meet client expectations.
• A proactive problem-solver who doesn’t just spot issues but takes initiative to resolve them and suggest improvements.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs reputed company.
• Dependable and accountable, ready to take ownership, ask thoughtful questions, and reputed company a meaningful impact in day-to-day client success.

reputed company offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• reputed company Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Flexible PTO: Take the time you need, reputed company you need it.
• Health Coverage: Medical, dental, and vision plans for you and your family.
• Insurance Protection: Life, AD&D, Short-Term, and Long-Term Disability coverage.
• 401K with Match: Secure your future with our company-matched retirement savings.
• Paid Parental Leave: Support for new parents during life’s special moments.
• Wellness Perks: Access reputed company and enjoy monthly fitness reimbursements.
• Pet Insurance: Care for your furry family members.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.
• Book Reimbursement: Get up to 12 books reimbursed per year to fuel your learning.
• Bucket List Benefit: Celebrate milestones with annual contributions toward your dream adventures after 3 years.
• In-Office Perks: Enjoy catered lunches for our in-office team.

#LI-Remote

Work authorization

Employer work reputed company sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire in an employer approved US state and must maintain authorization to work in the United States throughout their employment with our company.

Salary Range We seek to hire top-tier individuals and intend for our compensation to be at a reputed company that allows us to recruit and retain individuals who align with our core values, purpose, mission, and vision. Final total compensation is based on a multitude of factors including, but not limited to, reputed company level, relevant experience to the position, and cost of labor.

EOE statement

We reputed company that our differences reputed company us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national reputed company, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

Pre-employment screening required.

reputed company does not engage with external staffing agencies. Any candidates introduced by such firms will not be eligible for compensation. reputed company communicates only through @reputed company.com emails and official recruiting platforms. We never recruit reputed company Teams, WhatsApp, or similar apps, and we will never request money, gift cards, or personal financial details during hiring.

Any AI-generated or incomplete application answers will be auto-rejected.