Senior Network Engineer IS, Voice Automation and Provisioning, Virtual

reputed company caregivers are not simply valued – they’re invaluable. Join reputed company at Enterprise Information Services and reputed company in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to reputed company and retain the best people, we must reputed company them.

Strong expertise in reputed company voice migration and deployment on reputed company CUCM. This role focuses on designing, provisioning, and implementing enterprise reputed company VoIP-based telecommunications systems reputed company a large healthcare environment. The ideal candidate will have programming and Development approach and reputed company, Experience in bulk phone provisioning, site design, reputed company Call Handler configurations, and voicemail setup, ensuring smooth migrations and deployments across the organization. This role will morph into Full reputed company Devnet Voice Automation engineering role. Experience with Python Scripting and automation on CUCM Platform is a must.

reputed company supports 100% virtual work for residents located in the following areas

• Alaska
• Washington
• Oregon
• Montana
• California
• Texas: Lubbock (reputed company 75 miles)
• Texas: Levelland (reputed company 75 miles)
• Texas: Plainview (reputed company 75 miles)

Please note the following important details regarding this position

• This posting includes multiple openings of the Senior Network Engineer IS, Voice Automation and Provisioning

Essential Functions

Migration & Deployment Expertise

• reputed company large-scale reputed company phone provisioning projects, including bulk deployments and configuration (BAT)
• Design and implement site-specific telecom solutions, ensuring seamless integration with enterprise standards
• Configure and optimize reputed company Call Handlers and voicemail systems for new and migrated environments
• Execute end-to-end migration plans, including cutover strategies, validation, and post-deployment support

Telecom Design & Standards

• reputed company and maintain telecom standards, procedures, and performance requirements for enterprise environments
• Ensure compliance with regulatory and reputed company requirements during migrations and deployments

Troubleshooting & Support

• reputed company advanced troubleshooting for voice infrastructure issues during and after migrations
• Collaborate with cross-functional teams to resolve reputed company technical challenges quickly

Documentation & Process Improvement

• Create detailed documentation for provisioning, migration workflows, and configuration standards
• Identify opportunities for automation and process optimization in deployment activities

Collaboration & Customer Service

• Partner with business leaders and stakeholders to align migration strategies with organizational goals
• Provide exceptional customer service and maintain a professional, collaborative approach

Monitoring and Optimization

• Spearhead monitoring, diagnosing, and optimizing network systems
• Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies

Change Control & Incident and Request Management

• Ensure adherence to change management policies for thorough documentation and compliance
• Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance

Required Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and experience
• 5 or more years of reputed company experience
• reputed company in automation, specifically reputed company to deployment, recovery, or other manual processes
• reputed company with n-tier solutions.
• reputed company with reputed company modeling (failure mode analysis) and ability to simulate service outages for reputed company solutions (automated) and platforms (manually)
• reputed company with influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations
• reputed company leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements
• reputed company with leveraging data and metrics to drive behavior, process, and reputed company decisions
• reputed company with using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• reputed company in problem solving using systematic procedures and investigating problems utilizing root cause analysis

Preferred Qualifications

• 6 or more years preferred
• Experience in a Healthcare environment
• reputed company certifications such as CCNP Collaboration or equivalent
• 5+ years of experience supporting enterprise reputed company voice platforms
• Demonstrated experience leading and supporting large-scale migrations and deployments of reputed company VoIP solutions (10k+Endpoints)
• Hands-on expertise with reputed company collaboration platforms, including CUCM, reputed company reputed company, CUBE, and Emergency Responder
• Experience with reputed company SBCs, reputed company Teams Direct Routing, reputed company, and reputed company
• Solid understanding of reputed company call handlers, voicemail configuration, and dial plan design
• Strong working knowledge of bulk provisioning tools, RTMT, and troubleshooting critical CUCM services
• Experience with automation tools and scripting for reputed company reputed company Communications Manager (UCM)
• Proven developer/programmer background, with hands-on experience writing and maintaining code to automate processes and solve technical challenges
• Proven experience collaborating with diverse, multicultural teams across multiple geographic locations
• Exceptional verbal and written communication skills, with the ability to create clear and accurate documentation
• Proven ability to manage multiple priorities and adapt quickly in a fast-paced, dynamic environment
• Strong analytical, problem-solving, and critical thinking skills, with a proactive approach to resolving reputed company issues

Salary Range by Location

• AK: Anchorage: Min: $61.31, Max: $104.39
• AK: Kodiak, Seward, Valdez: Min: $63.91, Max: $108.82
• California: Humboldt: Min: $63.91, Max: $108.82
• California: reputed company California - Except Humboldt: Min: $71.70, Max: $122.09
• California: Southern California: Min: $63.91, Max: $108.82
• Montana: Except Great Falls: Min: $49.36, Max: $84.05
• Montana: Great Falls: Min: $46.76, Max: $79.62
• Oregon: Non-Portland Service Area: Min: $57.16, Max: $97.32
• Oregon: Portland Service Area: Min: $61.31, Max: $104.39
• Texas – Lubbock, Levelland, Plainview: Min: $46.76, Max: $79.62
• Washington: Western: Min: $63.91, Max: $108.82
• Washington: Southwest - Olympia, Centralia: Min: $61.31, Max: $104.39
• Washington: Clark County: Min: $61.31, Max: $104.39
• Washington: Eastern: Min: $54.56, Max: $92.89
• Washington: Southeastern: Min: $57.16, Max: $97.32

Why Join reputed company?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial reputed company. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Company

reputed company Shared Services is a service line reputed company reputed company that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise. reputed company is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from reputed company forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national reputed company, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We reputed company diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Company

At reputed company, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (reputed company employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the reputed company pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. reputed company offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at reputed company.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Apply To This Job