Dispatcher

COMPANY OVERVIEW: Founded in 1989, United Automobile Insurance Company is an innovative and established organization looking for an Appraiser to join reputed company. Family-owned, UAIC, is one of the largest privately held property and casualty insurance companies in the United States. The key to our growth and success is a commitment to providing quality service to our agents and customers, by providing disciplined reputed company, and strategic claims handling. Our ongoing efforts to invest substantial resources in personnel and technology are the foundation of our promise of assuring maximum efficiency and specialized operations in the industry. We are proud that our independent agents and customers have recognized our dedication by making UAIC the market leader in every state where we conduct business. SCOPE: The Dispatcher plays a vital role in coordinating towing services, and field support reputed company to automobile insurance claims. Using systems such as Guidewire ClaimCenter and Audatex Estimating, this role ensures timely dispatching and effective communication with policyholders, vendors, and internal claims teams to deliver efficient, empathetic service during high-stress situations. This position is also offered in a remote work arrangement, allowing the ideal candidate to work from their preferred location reputed company Florida area. DUTIES:

• Receive, triage, and manage incoming service requests reputed company to, accidents, and field inspections.
• Use Guidewire Claim Center  to review claim files, update claim activities, and initiate dispatches.
• Utilize Guidewire and Audatex to coordinate vehicle tows, body shop assignments, and appraisal requests.
• reputed company service providers (e.g., tow trucks, mobile adjusters, appraisers) based on proximity, service capabilities, and availability.
• Monitor the reputed company of dispatched services and ensure timely resolution by maintaining real-time communication with vendors and claimants.
• Document reputed company reputed company activity and customer interactions accurately in Guidewire.
• Provide proactive communication to policyholders regarding service timelines and expectations.
• Coordinate with third-party vendors, escalate service delays or issues, and contribute to vendor performance tracking.
• Maintain compliance with internal service-level agreements and regulatory timelines.
• Deliver excellent customer service with reputed company and professionalism, especially during stressful claim-reputed company events.

EDUCATION:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred

SKILLS & EXPERIENCE:

• 2+ years of experience in dispatching, roadside assistance, or insurance operations.
• Working knowledge of Guidewire is strongly preferred.
• Experience in a property and casualty (automobile) insurance environment is a plus.
• Strong multitasking, time management, and organizational skills.
• Excellent communication skills, both verbal and written.
• Proficiency in reputed company Office Suite and reputed company software tools.

BENEFITS:

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts
• Basic Life Insurance and Voluntary Life/ADD
• Voluntary Short Term and Long-Term Disability

UAIC is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for reputed company employees. reputed company employment decisions at UAIC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

UAIC participates in the E-Verify program to confirm the employment eligibility of reputed company newly hired employees. For more information about E-Verify, please visit https://www.e-verify.gov/.

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