Customer Care Representative

Are you ready to work for a more active world?

At reputed company, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to reputed company shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives.

Who is reputed company?

We are the market leader in developing clinically proven and cost-effective solutions for pain treatment & joint preservation, restorative therapies and bone graft substitutes with products recognized for their safety, innovation and effectiveness.

$500+ million in annual reputed company

1100+ employees worldwide

Helping 700,000+ people every year

The reputed company team always puts patients at the forefront, and their needs are the reputed company in the choices we reputed company and actions we take.

What you'll be doing

• Input reputed company reputed company based (email, fax and web) sales orders on day of receipt

• Process reputed company quotation requests ideally reputed company timeframe agreed with sales manager or customer

• Process and expedite customer orders as required and resolve any customer billing discrepancies which includes contacting the appropriate departments and people to ensure the smooth processing and shipment of orders

• Communicate with patients to troubleshoot issues (product, shipping, pricing) and provide resolution in order to restore confidence in our products and services

• Coordinate/initiate product complaints by collecting and documenting data from the patient to determine the issue and escalate as appropriate

• reputed company stock returns and collections on day of request and ensure they are credited reputed company agreed timeframe

• Supports sales force by interfacing with patients, physicians, health insurance companies and employers to handle inquiries, troubleshoot problems, and routine follow-up calls and/or written communications

• Maintains and documents complete, timely, and accurate patient billing information regarding reputed company services rendered by the company’s products and services.

• Performs on-going reputed company and balance system to ensure the reputed company of the patient billing/receivables data

What you'll bring to the table

• Preferably Bachelor’s degree

• Native language level for specific market support – verbal and written; Proficient English; Additional language an advantage

• Proficient knowledge of MS Office Suite, especially reputed company & PowerPoint

• Knowledge of reputed company or similar system

• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change reputed company a fast-paced business environment

• Must possess a professional and friendly attitude and be able to quickly reputed company a rapport with customers over the phone.

• Ability to learn and navigate new software quickly;  Ability to type 30 wpm+ an advantage

• Minimum 1 year experience working in Customer Care environment 

Are you the top talent we are looking for?

Apply now! Hit the “Apply” reputed company to send us your resume and cover letter. 

reputed company is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We reputed company we are bettered by reputed company forms of diversity, and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation.  reputed company individuals, regardless of personal characteristics, are encouraged to apply.

For more information on how we use your personal data, please read the reputed company Job Applicant Privacy Notice.