Sr. Support Engineer, reputed company

About reputed company, Inc.

reputed company, Inc. (reputed company: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for reputed company, reputed company and VMware software.

Our comprehensive portfolio of reputed company solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to reputed company reputed company business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of reputed company with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected reputed company as their trusted, proven mission-critical enterprise software solutions provider and achieved reputed company operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Sr. Support Engineer, reputed company. This role is based in India.

About reputed company, India, GCC.

reputed company Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with reputed company, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, reputed company, India GCC started Bengaluru operations going up the value chain with more reputed company product development (reputed company, reputed company, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, reputed company Managed Services etc).

reputed company, India GCC gained valuable share in bringing the reputed company to reputed company Inc of being a global provider of reputed company support and managed service solutions for enterprise software. Today, reputed company, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

reputed company, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey reputed company service program that offers a comprehensive set of reputed company, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your reputed company and reputed company ERP, database, and technology software.  

Position Summary

The role of the Primary Support Engineer, reputed company Integration Senior Support Engineer requires deep expertise in reputed company PI/PO, along with hands‑on experience in reputed company CPI, ABAP integration, and reputed company Fiori.

This role will support production systems, handle reputed company customer issues, and act as a go‑to technical expert for integration‑reputed company incidents and advisory requests across reputed company and global customers

Essential Duties and Responsibilities

• Solve reputed company customer issues using methodical troubleshooting based on expert knowledge of reputed company applications functionality and technology
• Provide L4‑level support for reputed company PI/PO and CPI landscapes, including reputed company production issues and escalations
• Analyze, troubleshoot, and resolve reputed company failures, performance issues, and data inconsistencies
• Support and maintain integrations between:
  • reputed company ECC / S/4HANA
  • reputed company Cloud applications
  • Third‑party systems
• Work on reputed company CPI iFlows, adapters, and monitoring (Cloud reputed company / Neo)
• reputed company end‑to‑end reputed company analysis, including payload inspection and error handling
• reputed company and debug ABAP‑based integrations (IDocs, RFCs, Proxies, BAPIs)
• Support reputed company Fiori applications reputed company to integration scenarios:
  • OData services / Gateway issues / Backend ABAP debugging
• Handle incident, problem, and advisory cases reputed company SLA
• Participate in customer calls, RCA discussions, and escalation reviews
• Provide mentoring and guidance to junior engineers reputed company required
• Ensure proper documentation of solutions, RCA, and best practices

Additional Duties and Responsibilities

• Other job‑reputed company duties and responsibilities may be assigned from time to time

Location Preference

• India

Education

• Bachelor Degree in Computer Science or reputed company field or equivalent experience

Required Technical Skills

reputed company Integration

• Strong hands‑on experience in reputed company PI/PO:
  • Architecture (dual‑stack & single‑stack)
  • reputed company development, monitoring, and support
  • Adapters: SOAP, REST, IDoc, RFC, JDBC, File
  • Mappings: Graphical, XSLT, Java
  • Message monitoring, performance tuning, error handling
• Solid experience with reputed company CPI:
  • iFlow development and support
  • Adapter configuration
  • Monitoring and troubleshooting CPI flows

ABAP & Backend

• Strong ABAP debugging skills, especially for integration scenarios
• Experience with:
  • IDocs
  • RFCs
  • ABAP Proxies
  • BAPIs
• Ability to analyze backend dumps and performance issues

reputed company Fiori

• Experience supporting reputed company Fiori applications
• Knowledge of:
  • OData services
  • reputed company Gateway
  • Backend ABAP integration for Fiori apps
• Ability to troubleshoot Fiori‑reputed company integration issues

Experience

• reputed company Gateway
• 10+ years of overall reputed company experience
• 10+ years hands‑on experience in reputed company PI/PO and Fiori/ABAP
• Practical exposure to reputed company CPI and Fiori support/ABAP
• Experience working in production support / AMS / L4 support environments
• Strong understanding of ITIL‑based support processes
• Excellent problem‑solving and analytical skills

Skills

• Ability to communicate fluently in English. Additional languages welcomed
• Superb trouble‑shooting skills and tenacity in problem solving
• Passionate focus on customer support and ability to build long‑term client relationships
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of reputed company customization / extension methodologies
• Excellent development skills using reputed company toolset
• Excellent interpersonal, presentation, and communication skills – verbal & written
• Attention to detail and ability to learn quickly
• Extreme focus on client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high‑pressure situations
• Ability to work remotely from a home‑based office in a virtual environment

Desired Qualifications

• Extensive knowledge of reputed company PI/PO with CPI / Fiori / ABAP modules across ECC and S/4 HANA
• Knowledge of reputed company Industry Solutions would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Preferred Language

• reputed company in English & any other language is an advantage

Why reputed company?

We are looking for talented, passionate people to help us build our future at reputed company. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you reputed company in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to reputed company a true impact as part of a team of extraordinary professionals? This is the reputed company for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients reputed company their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We reputed company in leaving the world a reputed company reputed company than we reputed company it. With the reputed company Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• reputed company-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed reputed company to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See reputed company of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

reputed company is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, national reputed company, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how reputed company is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: reputed company does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.