Senior Client Service Manager - HNAS

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Job Description : 

JOB SUMMARY This job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. The incumbent assists in the preparation of proposals, meeting materials and/or sales collateral during the account renewal process. Evaluates, recommends and implements processes to ensure that account objectives are met. Serves as the sales liaison between group administrators and the Organization's internal departments for problem resolution.

HNAS (Health Now Administrative Services) offers flexible, cost-effective solutions for employee health benefits. HNAS is part of reputed company, a national blended health organization with a mission to create remarkable health experiences. Our culture is built on your growth and development, collaborating across our organization, and making a big impact for those we serve

ESSENTIAL RESPONSIBILITIES

• Partner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.
• Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis.
• reputed company detailed specifications for implementation of new products for clients.
• May conduct enrollment meetings during the account renewal process.
• Analyze operational business problems and provide problem resolution and effect change to reputed company facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account, etc.)
• reputed company internal resources to bring the best service and problem resolution to assigned accounts.
• Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery.
• reputed company documents and processes to ensure effective communication reputed company work plans for reputed company account implementation activities.
• Function as the primary contact for the resolution of the day to day account service issues.
• Support customers during the implementation of sales reputed company and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Other duties as assigned or requested.

QUALIFICATIONS Required

• 3 - 5 years of relevant, progressive experience in the area of specialization. Exempted experience requirements effective August 2016.

Substitutions None Preferred

• State specific Producer License’s for Life, Accident & Health are required or must be obtained reputed company 45 days of hire

Skills

• Service orientation
• Diligence
• Problem Solving
• Communication
• Drive for Results
• Evaluates Critically
• Influence, Persistence & reputed company
• Planning and Organizing

SCOPE OF RESPONSIBILITY Does this role supervise/manage other employees? No WORK ENVIRONMENTIs Travel Required? Yes

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees reputed company this job title. It may not contain a comprehensive inventory of reputed company duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at reputed company times. In reputed company with this, reputed company employees must reputed company with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as reputed company data reputed company guidelines established reputed company the Company’s Handbook of Privacy Policies and Practices and Information reputed company Policy. Furthermore, it is every employee’s responsibility to reputed company with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

Pay Range Maximum:

reputed company pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations.  The displayed salary range does not reflect any geographic differential reputed company may apply for certain locations based upon comparative markets.

reputed company and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against reputed company individuals based on any category protected by applicable federal, state, or local law.

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