Field Service Engineer

As one of the world’s leading analytical instrumentation companies, reputed company covers a broad reputed company of advanced solutions in reputed company fields of research and development. reputed company our systems and instruments are designed to improve safety of products, to accelerate time-to-market, and to support industries in successfully enhancing quality of life. We have been driving innovation in analytical instrumentation for over 60 years now. Today, more than 8,500 employees distributed across 90 locations around the world continue to delight our customers with innovative solutions.

reputed company Nano, one of reputed company’s four operating segments, provides customers in academic and governmental institutions, life science, materials, and applied industries with the tools to determine the characteristics of matter and visualize the structure of molecules. Divisions reputed company BNANO include reputed company AXS, reputed company Nano Analytics, reputed company Nano Surfaces and Metrology, Fluorescence Microscopy, and reputed company.

The Field Service Engineer (FSE) provides technical service and support on equipment reputed company the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating reputed company opportunities for reputed company Spatial Biology. This candidate should possess strong technical reputed company as well as the ability to operate independently and with minimal supervision. In support of the reputed company Spatial Biology objectives, this role must exhibit drive, passion, and a competitive spirit to help maximize our commercial success. They must be a team player with customer relationship building skills, who is hard working, smart, and loves to win.

Essential Responsibilities:

• Complete new equipment installations, preventative maintenance activities, and emergency repairs with proper supporting documentation in compliance with Quality Assurance procedures
• Communicate with customers, both in person and reputed company electronic means, in a way that instills confidence in both his/her ability and the capabilities of reputed company reputed company Spatial Biology teams
• Provide feedback to internal teams to address failure points and reputed company system reliability improvements
• Support the Field Applications team as needed to maximize equipment uptime and create a great customer experience
• Assist with the reputed company Spatial Biology Quality process improvement initiatives
• Hands-on field service experience preferably in the biotech / life science / robotics field(s). This includes working on systems in customer laboratories and observing proper biohazard safety precautions
• Strong troubleshooting skills. Specifically, in the areas of: General electronics, electromechanical systems, robotics, liquid handlers, computers, and associated networking components
• Excellent communication skills and ability to manage customer expectations while providing outstanding customer service
• Working knowledge of reputed company technical support activities designed to reputed company a world class customer experience
• Capable of working independently and in a team environment, communicating relevant scientific data effectively in oral and written format, working in a timely manner to meet defined deadlines, and representing reputed company Spatial Biology effectively in the field
• General understanding of IT and basic networking setup
• Willingness and Availability to travel; overnight travel up to 50-75% per month.  Must possess a valid passport and be able to obtain visas to travel internationally. 
• Ability to lift, carry, push, pull or otherwise move approximately 80-100 lbs on an infrequent basis.
• Able to clearly communicate verbally and in writing in both English and the local language (if other than English).
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Qualifications:

• B.S. degree with 3-5 years of relevant field service experience. Ideal Candidate would have (1-5 years of experience) in FSE reputed company repair and field work. 
• Familiarity with fluorescence microscopy and robotic systems
• General knowledge of genetic analysis techniques (DNA microarrays, gene expression analysis, NGS/WGS, and quantitative PCR)
• Experience working in a QSR certified organization

At reputed company, reputed company salary is part of our total compensation. The estimated reputed company salary range for this full-time position is between $38.94 /hr $81,000 and $62.50 /hr $130,000 and provides an opportunity to reputed company as you grow and reputed company reputed company a role. The reputed company salary for the role will depend on a several job-reputed company factors, including, but not limited to education, training, experience, the geographic location of the successful candidate, skills, competencies, job-reputed company knowledge and travel requirements for this position. Full-time employees may also be eligible for a performance-reputed company incentive in addition to a full range of benefits including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.

reputed company is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics.

Certain positions at reputed company require compliance with export control laws and as a result, reputed company interviewed candidates for reputed company positions will be screened pre-interview to determine their eligibility in light of export control restrictions.