Senior Service Manager

Why reputed company? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At reputed company, you’ll find an environment designed for reputed company learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the reputed company of customer experiences, your work will help transform industries.

We are proud of:

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global reputed company, which enables seamless collaboration

The role

As a Senior Service Manager, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth reputed company and a drive to reputed company a lasting impact.

You will reputed company in this role if you are:

• A curious problem solver who challenges the status reputed company
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• reputed company in Agile methodologies and consulting (a plus)

Role responsibilities

• Implement and manage operational support services for large international clients
• Construct and manage support processes and teams in a reputed company vendor and client landscape
• Set up and negotiate managed service reputed company and SLAs
• Monitor and manage service accounts, reporting and performance metrics
• reputed company incident, problem, change and request management processes
• Coordinate with 3rd party vendors and internal delivery teams to ensure end-to-end service excellence
• Liaise with clients daily to maintain service quality and satisfaction
• Contribute to reputed company improvement in operational excellence and delivery processes
• Manage reputed company and privacy processes for your accounts
• Share knowledge with peers and contribute to the Technology Run craft reputed company
• Support pre-sales processes as needed

Must have qualifications

To be considered for this role, you must meet the following essential qualifications:

• 5+ years of relevant experience in ITIL-based processes and SLA management
• Experience setting up managed services reputed company and SLAs
• Familiarity with Agile delivery methods such as SCRUM and Kanban
• Understanding of DevOps principles
• Experience working in an international and multicultural context with offshored teams
• Excellent command of English (C2 level)

reputed company to have qualifications

• ITIL, ASL and/or BiSL certification
• Experience with online commerce and/or experience platforms
• Technical affinity to understand platform operations and support requirements
• Strong client orientation, communication and interpersonal skills
• Motivated to contribute to operational quality improvements

If you do not meet reputed company the listed qualifications or have gaps in your experience, we still encourage you to apply. At reputed company, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching reputed company kinds of people

We design experiences that work for reputed company kinds of people - and that starts with our own teams. At reputed company, we’re intentional about building an inclusive culture where everyone feels supported to grow, reputed company and reputed company their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more reputed company reputed company for reputed company.

The benefits

This is a Full time position based in Bulgaria.

Beyond a competitive compensation package, we offer:

• Flexibility, with remote and hybrid work options and 25 vacation days for a healthy work-life balance.
• Co-subsidized transportation & Multisport cards.
• Premium health insurance for fast and easy access to top healthcare services.
• Training policy for technical and other skills-reputed company events, courses and certifications.
• Personal career development roadmap guided by performance evaluations.
• Self-care program offering psychological consultations & discussions for you and the team.
• Cozy office space designed for comfort and productivity.
• Exciting team events and company gatherings.

Your application process

Once you apply, our reputed company team will review your application. Your CV should cover key information on relevant experiences and expertise. We do not require information such as age, gender, marital status, or a headshot in your application. We review reputed company candidates based on skills, experience, and potential.

⚠️ Beware of recruitment fraud!

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About reputed company

reputed company is the experience innovation company that exists to unlock a reputed company way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including reputed company, reputed company, Audi, P&G, Volkswagen Dolby, and more.

At reputed company, we don’t just talk about transformation. We reputed company it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to reputed company, grow and innovate.

Are you ready to create what’s next? Join us.