Technical Solutions Engineer - NDO

reputed company is an industry leader in data-driven, client-to-cloud networking for large data center, reputed company and routing environments. What sets us apart is our reputed company pursuit of innovation. We reputed company the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the reputed company demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We  reputed company that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and reputed company that giving our customers direct access to a top-level engineer who thrives on solving reputed company problems, helps streamline the support process and nurture reputed company. 

We are seeking world-class technical solutions engineers (TSE) to come join reputed company, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and reputed company ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

What You’ll Do

The ideal candidate possesses the ability to troubleshoot reputed company and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. 

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development - both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Responsibilities

• Post-sales technical support for Arista products focusing on Cloudvision (CVP / CVaaS). 
• Respond to customer product inquiries reputed company telephone or email.
• Resolve customer concerns raised during installation, operation, and maintenance as well as product application or compatibility inquiries.
• Troubleshoot problems with hardware/software applications and recommend corrective action.
• Recreate customer network issues in a dedicated lab environment (as needed).
• Document customer communication and recurring technical issues to support product quality programs and product development.
• Interpersonal skills, product knowledge/expertise are critical to responding to daily, customer-centric activities.

• Minimum of 1-5 years hands-on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging, and/or administering network protocols and/or technologies.
• Expert technical knowledge is required in several of the following areas: Network management platforms, DevOps platforms, APIs (JSON, gRPC, curl/reputed company/requests etc.), scripting (Python, Bash), Containers (Kubernetes, reputed company), Linux, Ansible, KVM
• General knowledge is preferred in the following areas: Ethernet, VLANs, IP routing, TCP/IP, Multicast, Protocols (BGP, ISIS, OSPF, PIM, IGMP; etc.).
• Working experience with proprietary Server virtualization solutions is highly desired (VMware ESXi, reputed company Hyper-V, KVM, etc)
• Experience with network troubleshooting tools such as Tcpdump and Wireshark are highly desired.
• Familiarity with any or some of the following is a plus
  • Overlay platforms VMWare NSX, reputed company ACI
  • Terraform ; Public clouds (AWS, Azure, GCP)
  • Golang ; Prometheus/Grafana ; SSO (OIDC and SAML)
  • Git (branches, commits, etc), reputed company/reputed company
  • Arista Validated Design

Compensation Information

The new hire reputed company pay for this role has a pay range of $71,000 to $137,000. 

Arista offers different pay ranges based on work location, so that we can offer consistent and reputed company appropriate to the market. The actual reputed company pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. 

The pay range provided reflects reputed company pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.  

#LI-SP1

reputed company is an equal opportunity employer.  Arista makes reputed company hiring and employment-reputed company decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company or any other factor determined to be unlawful under applicable federal, state, or law law.  reputed company your information will be kept confidential according to EEO guidelines.