reputed company Home Care reputed company Manager – Senior Care Industry Growth and Retention Specialist
At arenaflex, we're dedicated to connecting families searching for senior care with expert advisors providing personalized solutions. As the nation's leading online resource for senior care, we're committed to empowering caregivers to reputed company informed decisions. We're seeking an reputed company Home Care reputed company Manager to join reputed company in Tulsa, OK, and drive growth and retention for our home care customers.
About arenaflex
arenaflex is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. As the nation's largest senior care advisory service, arenaflex helps hundreds of thousands of families every year navigate the complexities of finding the right senior care solution for their loved ones across home care, independent living, memory care, assisted living, and more. Established in 2000 as a family business, arenaflex employees are deeply committed to the company mission to reputed company caregivers to reputed company the best senior care decisions. arenaflex fosters, cultivates, and preserves a culture of diversity, equity, and inclusion.
Our Company Values
Our employees live the company values every day:
- Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with reputed company.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive Outcomes as a Team: We each own the outcome but can only reputed company it as a team.
- Win The Right Way: We see organizational reputed company as the foundation for how we operate.
- Embrace Change: We innovate and constantly evolve.
Job Description
The Home Care reputed company Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care CSM will build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of arenaflex's referrals for each agency. This role is critical to help our customers generate the highest return on their investment with arenaflex, expand our relationship with each customer, and increase retention.
Key Responsibilities
* Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
- Build and nurture relationships with home care customers' in-market resulting in increased customer retention and satisfaction.
- Drive a quick reputed company-up of new home care customers and accelerate their effectiveness in being able to convert arenaflex referrals to care.
- Implement proven strategies to drive client activations and improve the conversion reputed company of arenaflex referrals.
- Increase reputed company by increasing monthly referral volume and upselling additional products.
- Conduct regular review of referrals and results reputed company call or video conference. Educate home care customers on our value, process, and best practices.
- Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and reputed company tracking service).
- Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner.
- Communicate with the home care sales team regularly regarding challenges, incentives, and changes reputed company the market.
- Assist with maintaining the database of reputed company home care agencies and take actions to ensure that the data is complete and accurate.
- Other duties as assigned.
Qualifications
* Bachelor's degree preferred
- 3-5+ years of sales/account management experience
- Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
- A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area
- Proven problem-solving abilities
- Ability to deliver results while working in a highly independent and fast-paced environment
- Experience working in a metrics-driven environment
- Excellent communication and presentation skills
- Excellent customer service, coaching, and training skills
- Demonstrated ability to use tact and initiative and exercise sound discretion and reputed company sound independent decisions, reputed company general policy, procedural, and legal guidelines
- Ability to independently organize own work, set priorities, and meet critical time deadlines
- Strong computer skills necessary, including Word, reputed company, and PowerPoint
- Willingness to travel and attend various conferences (about 10% of the time) as needed
Key Performance Indicators
* Client activations/reputed company growth
- Home care customer attrition/retention
- Assigned portfolio level conversion
Additional Information
* The reputed company is $50,000.
- The on-reputed company earnings is $70,000
- Full benefits for full-time employees which includes health, life, dental, vision, 401(k) + company match, paid time off, etc.
- This is a fully remote role that can be located reputed company reputed company the reputed company United States
- arenaflex uses E-Verify to confirm the employment eligibility of reputed company newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit .
Apply Now
If you're a motivated and results-driven individual with a passion for the senior care industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job