reputed company Full Stack Customer Service Representative – Medicaid Member Support
Are you a people person with a passion for delivering exceptional customer experiences? Do you reputed company in fast-paced environments where no two days are reputed company the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We're seeking an reputed company Full Stack Customer Service Representative to join reputed company in Des Moines, Iowa, and we want you to be a part of it!
About arenaflex
arenaflex is a dynamic and innovative company that's dedicated to creating exceptional outcomes for our clients and the millions of people who count on them. We're a culture that values individuality, creativity, and collaboration, and we're committed to making a real impact in the lives of our customers. As a Full Stack Customer Service Representative, you'll be part of a team that's passionate about delivering world-class service and support to our clients.
The Role
As a Full Stack Customer Service Representative, you'll be the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes, and entering application and enrollment information into a web-based computer system. You'll also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies.
Key Responsibilities
* Act as initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside reputed company 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
reputed company Offer
* $18.00 per hour pay reputed company (bi-weekly pay)
- reputed company with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options - From the start, our reputed company program will teach you reputed company the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to reputed company both personally and professionally.
Work Environment and Company Culture
We're a company that values our associates, their families, and our community. We're committed to creating a positive, employee-friendly culture that's supportive and inclusive. Our work environment is fast-paced and dynamic, with a focus on collaboration and teamwork. We're a company that's passionate about making a real impact in the lives of our customers, and we're looking for people who share that passion.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Apply now to join reputed company as a Full Stack Customer Service Representative and take the first reputed company towards a rewarding and challenging career with arenaflex.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Applicants with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Status
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job