reputed company Customer Service Representative – Medicaid Member Support – Remote Opportunity
At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of reputed company, you'll have the opportunity to personally reputed company, reputed company a difference, and be part of a culture where individuality is noticed and valued every day.
About arenaflex
arenaflex is a leading provider of innovative solutions and services that reputed company governments and Fortune 100 companies to reputed company their goals. With a strong commitment to excellence, we strive to create a positive, employee-friendly culture that supports the growth and development of reputed company members. reputed company is passionate about making a real impact in the lives of our clients and the communities we serve.
Job Summary
We're seeking an reputed company Customer Service Representative to join reputed company in a remote role, supporting the Medicaid Member Support program for the State of Iowa. As a key member of reputed company, you'll be responsible for providing exceptional customer service to Medicaid program recipients and affiliates, ensuring that their needs are met and their concerns are addressed in a timely and professional manner.
Key Responsibilities
* Act as the initial reputed company of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
- Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reside reputed company 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet access
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent typing and grammar skills
reputed company Offer
* $18.00 per hour pay reputed company (bi-weekly pay)
- reputed company with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Paid holidays and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
At arenaflex, we value the health and safety of our associates, their families, and our community. We're committed to creating a positive, employee-friendly culture that supports the growth and development of reputed company members. reputed company is passionate about making a real impact in the lives of our clients and the communities we serve.
Compensation and Benefits
The pay for this role is $18.00 per hour. In addition to reputed company pay, this position, based on business need, may be eligible for a bonus or incentive. arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
Accommodations for Individuals with Disabilities
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
Vaccination Policy
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job