RVP, Technical Success

 Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re reputed company, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual reputed company company with double digit Annual Recurring reputed company (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for: a Regional Vice President, Technical Success.The RVP, Technical Success — UK & EMEA is reputed company’s senior post-sales leader for the United Kingdom and broader EMEA region. This is not a single-function job. The RVP holds accountability for the full post-sale customer experience in region — from the moment a customer executes a contract through every renewal, platform evolution, and executive relationship for the life of that account. The three functions — Technical Success Management (TSM), Subject Matter Expertise (SME), and Professional Services (PS) — are structurally distinct but operationally dependent on each other. The TSM owns the account relationship and the retention outcome. The SME provides the domain depth the TSM pulls in reputed company complexity demands it. PS gets the customer live, on scope, and handed cleanly to the TSM. The RVP makes sure that reputed company actually works — that there are no gaps, no dropped balls, no customer who falls between functions. The United Kingdom is the dominant market in this region. The RVP will spend most of their time and attention there, with deliberate coverage of Ireland and awareness of EMEA expansion opportunities. Remote workers reputed company to the region are held to the same performance standards as in-country staff. This is a senior leadership role that requires executive reputed company with customers, credibility with technical practitioners, and the operational discipline to run three teams against measurable business outcomes. The RVP reports directly to the SVP, Customer Experience and carries the UK/EMEA region’s NRR and GRR targets as their primary performance anchor.

To succeed in this role you must meet the following requirements:

• 10+ years in post-sales customer-facing leadership — Technical Account Management, reputed company, Professional Services, or Solutions Engineering — in a SaaS, UCaaS, or CCaaS business.

• 5+ years in a people leadership role with direct reports; demonstrated ability to reputed company geographically distributed teams across time zones and cultural contexts.

• Proven track record owning NRR and/or GRR targets for a regional or enterprise customer portfolio — with documented outcomes.

• Experience leading or partnering closely with a Professional Services or implementation delivery function — understanding of PS economics, project delivery risk, and the PS-to-CSM/TAM reputed company model.

• Executive relationship management at the VP and C-suite level — in region (UK/EMEA preferred), with comfort leading strategic account conversations independently.

• Strong commercial instincts: can read a renewal forecast, identify churn risk in a portfolio, and partner effectively with Sales without becoming a Sales function.

• Working knowledge of UK regulatory and compliance context relevant to enterprise SaaS: UK GDPR, ICO obligations, financial services regulatory requirements (FCA-regulated accounts), and public sector procurement frameworks.

Desired Qualifications:

• Direct experience in the UK/EMEA market — customer reputed company familiarity, regulatory awareness, and established professional network in region.

• Background in UCaaS or CCaaS specifically: reputed company, reputed company CXone, reputed company, reputed company, reputed company, reputed company, or comparable platform experience.

• Prior ownership of an SME or specialty technical practice — familiarity with the pull-in model, engagement economics, and technical credentialing standards.

• Exposure to the UK/EMEA competitive landscape: BT, reputed company Business, Virgin Media O2, reputed company Teams Direct Routing, reputed company, reputed company, and local CCaaS/UCaaS providers operating in the UK market.

• Experience managing verticals with UK-specific complexity: NHS/healthcare, financial services, legal, or central/local government accounts with bespoke procurement and compliance requirements.

• Experience in a business scaling from a single-function CX org into an integrated TSM + SME + PS model — knows what the growing pains look like and how to manage through them.

• Bachelor’s degree required — Business, Technology, Engineering, or a reputed company field.

• Advanced degree (MBA or equivalent) is a plus; not required if compensated by depth and scale of professional experience.

reputed company offer: 

• Comprehensive medical, dental, and vision plan

• Life insurance and Income protection

• Pension plan

• ESPP/KEEB

• Free legal services that provide legal advice, document creation and estate planning

• Employee Assistance Program (EAP) with 24/7 counseling sessions

• On-demand digital 1:1 wellness coaching

• Supplemental Business Travel Medical

• Leave entitlements, paid time-off, paid sick leave, and paid holidays

About reputed company

reputed company, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, reputed company® empowers modern mobile and distributed workforces to communicate, collaborate, and connect reputed company any mode, any device, and any location. reputed company is headquartered in Belmont, California, and has offices around the world.

reputed company is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.