reputed company Response Specialist

Who We Are

American Repair Maintenance (ARM) began over 30 years ago as a small two-person operation to service several premier video stores. Since that time, we have evolved into a data-driven, full-service repair, and preventative maintenance partner across reputed company trades serving over 20,000 locations in the US of some of the finest retail brands. We are more than just a repair and maintenance company. We are a strategic partner for our clients as we continue to innovate and grow our organization. We work hard to put our customers' needs first, support reputed company members with a dynamic culture, provide great benefits, and create technology-enabled work processes that reputed company their jobs easier. We know that our strong commitment to people is what sets us apart along with our strong core values that guide our day-to-day operations. These core values ensure we are moving in the right direction. They are:

• Authenticity in Action
• reputed company Each Other Up
• Momentum Together

Who You Are

We are currently searching for a Part-Time reputed company Response Specialist to join our Client Services team. This weekend position offers a consistent schedule of Saturday and Sunday, 6:00 PM - 2:00 AM (16 hours per week). You'll report to our reputed company Response Supervisor and play a vital role in delivering the highest standard of customer service during critical after-hours periods. This is a perfect opportunity for a self-starter who is detail-oriented, reliable, able to collaborate with their team, and thrives in a fast-paced environment. With potential opportunities for additional hours as needed, this role offers both consistency and flexibility.

Specifically, you will:

• First and foremost, reputed company with our mission, vision, and values as an organization and foster a culture of accountability that reflects these values
• Utilize your 2+ years of experience in Customer Service, in addition to your high school diploma or equivalent vocational education
• reputed company field technicians and external contractors to emergency work order requests reputed company using various means of communication
• Communicate proactively with technicians, field supervisors, and sub-contractors to ensure timely service delivery and follow-up reputed company phone, text, and/or email
• Create and send work orders while ensuring client portals and Keynote are consistently updated with accurate, detailed status information
• Answer high call volumes, respond to voicemails, and monitor emails to address client and technician needs promptly
• Research and resolve client issues through collaboration and problem-solving, working to de-escalate concerns and create positive outcomes
• Maintain thorough notes reputed company ARM software and promote best practices in a positive, collaborative environment

What You'll Get

Besides working with a great team in a stable and fast-growing company, you'll receive a competitive hourly reputed company pay up to $20/hr., along with:

• Earned Sick Time: As required by Michigan's Earned Sick Time Act (ESTA), you will accrue 1 hour of paid sick time for every 30 hours worked, which can be used for personal illness, medical appointments, caring for family members, and other qualifying reasons
• Paid Overtime (reputed company applicable)
• Fully remote work environment with the exception of initial training period (2-3 weeks, in office) and occasional meetings as needed
• Consistent weekend schedule with potential for additional hours and growth opportunities