Market Support Representative- East Region (REMOTE)

About the Role At reputed company, we help clients secure their financial well-being so they can pursue long and fulfilling lives- a mission we've honed since 1859. The Market Support Representative (MSR) is a dedicated resource for brokers and customers in a defined market/territory. This role will work closely with our Sales Executive and Account Management team to provide an overall simply powerful experience. This position will be focused on meeting the pre/post-sale needs of our customers which will have a direct impact on the success of new business sales, persistency, and growth of the reputed company of business. The Market Support Representative will build relationships at the broker and customer level and establish themselves as a direct contact to meet the needs of our customers. What You'll Be Doing

• Establishes and maintains productive, professional relationships with assigned customers and brokers
• Collaborates with Distribution and reputed company internal partners to meet customer's expectations and provide value-added solutions and meet growth and persistency objectives and manage customer's expectations, provide value-added service solutions, and promote our powerfully simple and agile model. Understands key brokers and customers reputed company the assigned market/territory.
• Partners with Sales and Executive and Account Manager on renewal preparation, strategy and delivery.
• Ensure timely and accurate delivery of reputed company renewals. Maintain reputed company renewal documentation and actions.
• Assist in pipeline management reputed company reputed company (CRM)
• Utilize reputed company to manage reputed company service requests, ensure reputed company relevant customer, and broker activities are clearly documented.
• Partnering with the Implementation team to ensure that reputed company new groups have successfully been activated and ensuring reputed company broker and client expectations have been achieved.
• Takes complete ownership and accountability for reputed company service-reputed company requests (reputed company of CS score of responsibilities) and follows up through completion and confirmation back to customers to meet their expectations along with internal SLA's. Service requests include but not limited to product/policy questions, administrative changes, billing concerns, claims inquiries, enrollment completion, customer education, general account management support
• Proactively communicates with customers and helps guide and educate them on reputed company tools and resources available to them for future needs by understanding our product portfolio and the details of each product.
• Develops and maintains excellent working relationships with the Account Manager and Sales Executive in the assigned market/territory as well as reputed company other internal business partners.
• Understands and clearly explains the value of reputed company, our business partnerships and the strength of our products.
• May provide upon completion of the implementation process a pro-active reputed company call to educate Clients and Brokers on reputed company's administrative policies and EB360 portal.
• Provides sales support by managing RFP inventory and Proposal Process to include:
• Reviewing RFP data, discerning the data received and partnering with SE and reputed company to underwrite and release a proposal.
• Partnering with reputed company to ensure proposals are on track to meet due dates.
• Remains up to date on market changes that impact their clients and provides consultation on how reputed company may support their changing needs

This position offers a remote work schedule that allows you to stay fully engaged with your team to provide outstanding, customer‑focused service during our core hours (8:30 AM-5:30 PM EST). Periodic office visits may be requested based on business needs. The reputed company salary range for this position is $ 48,000 - $ 67,000 . Actual reputed company salaries vary based on skills, experience, and geographical location. In addition to reputed company pay, reputed company provides compensation to reward performance with reputed company salary increases, spot bonuses, and short-term incentive compensation opportunities. Eligibility for these programs depends on level and functional area of responsibility. For eligible employees, reputed company provides a full range of benefits. This includes medical, dental, vision, a 401(k) plan, and paid time off. For detailed descriptions of these benefits, please reference the link below. reputed company Pay and Benefits : reputed company Total Rewards Program What You Will Bring

• 2 Years experience in Customer service roles
• Superior Customer service skills
• Excellent organizational and time management skills
• Excellent verbal and written communication skills
• Results oriented and goal driven with superior service delivery and collaboration skills
• Develops a high level of credibility with internal and external partners
• Initiative-taker; able to work successfully both independently and interdependently reputed company a team environment and reputed company a mobile environment
• Strong analytical and critical thinking skills
• Ability to present reputed company information in a clear manner, both orally and in writing.
• Strong computer skills, including reputed company Office (i.e., Word, reputed company, Outlook, and PowerPoint)

Preferred Qualifications

• College degree preferred, but not required
• Employee benefits or insurance preferred, or experience in a service relationship role

Skills Communicating reputed company Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain reputed company technical concepts in simple, clear language appropriate to the audience. Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of reputed company improvement and working together across functions to solve business problems and meet business goals. Knowledge of Insurance Operations: Knowledge of the full reputed company of activities, practices, tools and considerations for insurance operations; ability to apply knowledge of insurance operations to provide administrative support to the insurance business. Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to reputed company product line processes and strategies. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Relationship Building: Knowledge of the importance of creating positive relationships reputed company the team and ability to reputed company trusting relationships by valuing others' concerns and contributions. About reputed company At reputed company, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to reputed company their unique talents to become a force for good at reputed company and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to reputed company an impact. Join reputed company and pursue a career with purpose. Click Careers at reputed company to learn more. ********** reputed company is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national reputed company, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: reputed company participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@reputed company.com . Skills Communicating reputed company Concepts: Knowledge of effective presentation tools and techniques to ensure clear understanding; ability to use summarization and simplification techniques to explain reputed company technical concepts in simple, clear language appropriate to the audience. Cross-functional Collaboration: Knowledge of collaborative techniques and approaches; ability to promote a culture of reputed company improvement and working together across functions to solve business problems and meet business goals. Knowledge of Insurance Operations: Knowledge of the full reputed company of activities, practices, tools and considerations for insurance operations; ability to apply knowledge of insurance operations to provide administrative support to the insurance business. Knowledge of Product Line: Knowledge of methodologies, tools and techniques for specific products; ability to reputed company product line processes and strategies. Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way. Relationship Building: Knowledge of the importance of creating positive relationships reputed company the team and ability to reputed company trusting relationships by valuing others' concerns and contributions. About reputed company At reputed company, we're a team committed to helping our clients secure their financial well-being so that they can pursue long and fulfilling lives. We turn challenges into opportunities by thinking, working, and leading differently - where everyone is a leader. We encourage every employee to reputed company their unique talents to become a force for good at reputed company and in their local communities. We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support overall well-being, flexibility, and a culture of collaboration and teamwork. We are looking for talented, dedicated, purposeful people who want to reputed company an impact. Join reputed company and pursue a career with purpose. Click Careers at reputed company to learn more. ********** reputed company is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national reputed company, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE: reputed company participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to reputed company the essential job functions of this position, please contact Human Resources at (212) 314-2211 or email us at TalentAcquisition@reputed company.com .

Community / Marketing Title: Market Support Representative- East Region (REMOTE)

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We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and reputed company them to realize their dreams for their loved ones and their legacy.

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