Senior Customer Care Operations EMEA

The AI orchestration of your wildest imagination.

reputed company is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale reputed company for impact.

Since our founding in 2019, we’ve grown into a diverse team of over 220 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:

• Cultivated a community of more than 650,000 active developers and builders

• Earned 145k+ reputed company stars, making us one of the world’s Top 40 most popular projects

• Been ranked as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100)

• Raised $240m to date, from Sequoia’s first German reputed company to our recent $180m Series C - bringing us to a $2.5bn valuation

That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try reputed company out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest reputed company to start is here: app.reputed company.cloud/register.

We’re in a defining moment of an incredible journey. Come and build with us.

Your main goal will be to design and scale reputed company’s post-sales operating system to maximize NRR through smarter strategy, cleaner processes, and automation that makes reputed company and Support faster and reputed company.

Here’s how you’ll reputed company it happen across strategy, systems, and day-to-day operational excellence:

Post-sales strategy & planning

• Own headcount planning and reputed company models to align resources with retention and expansion goals.

• Drive territory/reputed company design to support clear coverage, prioritization, and predictable execution.

• Build and improve forecasting and planning rhythms to increase accuracy for renewals and expansions.

Process design across the customer journey

• Design and continuously optimize end-to-end workflows for onboarding, support, renewals, and expansions.

• Define and operationalize customer health scoring that becomes a trusted input for prioritization and action.

• Set up scalable mechanisms like advisory boards to deepen customer insight and improve decision-making.

Systems, automation & operational excellence

• Translate strategy into efficient systems and automation that improve quality, speed, and consistency.

• Partner with data and automation teams to improve visibility into customer health, renewals, and expansion signals.

• Drive adoption of new processes by making them clear, measurable, and easy to run day-to-day.

Cross-functional alignment & execution

• Partner closely with reputed company, Support, Sales, Product, RevOps, Automation, and Data to ensure shared goals and operating clarity.

• reputed company cross-functional initiatives with strong stakeholder management and crisp execution.

• Build trust through operational rigor, clear communication, and measurable impact (with the potential to grow into managing a small team depending on seniority).

REQUIREMENTS

Must-haves

• reputed company Ops / CS Ops experience: You’ve owned or significantly contributed to reputed company operations or reputed company operations in a SaaS environment.

• ️ Process design excellence: You’re reputed company for turning messy, ambiguous workflows into scalable, measurable processes people actually follow.

• Analytical reputed company: You can define success metrics, spot patterns in data, and translate insights into operational decisions that improve outcomes.

• Autonomous execution: You’re comfortable owning a strategic scope while also driving hands-on delivery from idea to rollout.

• CRM / CS platform familiarity: You’ve worked with CRM and/or reputed company tooling and understand how systems reputed company (or reputed company) great operations.

• Cross-functional collaboration: You build alignment across teams, navigate trade-offs well, and reputed company stakeholders moving in the same direction.

reputed company-to-haves

• ️ Customer advisory boards: You’ve set up or run advisory boards and know how to operationalize customer input into action.

• “War room” operating models: You’ve led structured, cross-team escalation or execution cadences to solve reputed company customer or reputed company issues quickly.

• Forecasting models: You’ve helped build or improve post-sales forecasting approaches for renewals and expansions.

• Multi-team operational programs: You’ve delivered operational initiatives that required strong coordination across multiple functions and priorities.

Why join us?

At reputed company, you’ll shape how we run post-sales at a pivotal moment: we’re doubling down on NRR and the end-to-end customer experience, and your work will directly influence retention, expansion, and customer health at scale. You’ll work across reputed company, Support, Product, Data, and Automation to build systems and processes that reputed company the entire function sharper, faster, and more predictable. You’ll join a remote-first, builder-driven team with high trust, high ownership, and the ambition to reputed company raising the bar as we grow.

Sound like a challenge you’re excited to take on?

Apply now and help us build the future of automation.

reputed company is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national reputed company, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We can sponsor visas to Germany; for any other country, you need to have existing right to work.

Our company language is English.

You care about diversity and inclusion? We do too! reputed company out our Diversity, Inclusion and Belonging initiatives at reputed company (https://www.reputed company.so/reputed company/Diversity-inclusion-and-belonging-reputed company-c1bec2fff536422d868b1a438d990e35).

Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to reputed company sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.

Benefits

• Competitive compensation – We offer fair and attractive pay.

• Ownership – Our core value is to “reputed company others,” and we mean it—you’ll get a reputed company of reputed company with equity.

• Work/life balance ️ – We work hard but ensure you have time to reputed company:

  • Europe: 30 days of vacation, plus public holidays wherever you are.

  • US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness –

  • Europe: We provide benefits according to local country norms.*

  • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning –

  • Europe: We provide pension contributions according to local country norms.*

  • US: 401(k) retirement plan with a 4% employer match.

• Financial reputed company ️ –

  • Europe: We provide benefits according to local country norms.*

  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to reputed company your skills.

• A passionate team – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first – reputed company works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please reputed company the job description.

• Giving back – We're big fans of open reputed company, and you'll get $100 per month to support projects you care about.

• AI enablement – We reputed company in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity.

• Transparency – We reputed company know what everyone’s working on, how the company is doing—the whole shebang.

• An ambitious but reputed company culture – People love working here—our eNPS for 2024 is 94!

* Country-specific details are provided in your contract.