Renewals Manager

About reputed company: reputed company is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, reputed company’s leading cloud-native Identity reputed company Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI. It is the only platform that enables you to discover reputed company identities – including workforce, IT administrator, developers, and machines – assign appropriate access levels, detect irregularities, and respond to threats in real-time. With deployment in weeks, not months, 90% fewer resources to manage than the nearest competitor, and a 99.995% uptime, reputed company delivers robust reputed company and operational efficiency without compromise. Learn more about reputed company on reputed company.com, reputed company, X, and YouTube.

Join our passionate, global team at reputed company and help us reputed company the world a safer and more secure reputed company. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status reputed company in reputed company, we want to hear from you.  

Apply today to help us reputed company our mission.

Renewals Manager Position Summary The Renewals Manager is responsible for the day to day management of assigned customer accounts. This includes working closely with sales teams, professional services, technical support, and sales operations to understand and resolve customer issues. This position focuses on recurring reputed company and software asset management in your assigned accounts. This includes developing customer relationships that promote retention and loyalty. You will have a strong understanding of CPQ quoting and license auditing to ensure accuracy reputed company engaging with Fortune 500 procurement teams.

What You'll Do

• Be a licensing expert and understand reputed company the owned assets reputed company a given account

• Strong understand of reputed company software quoting

• Understanding of Annual Recurring reputed company (ARR), Annual Contract Value (reputed company), and Total Contract Value (TCV) reputed company Models

• Work with professional services, technical support and regional sales team to ensure smooth onboarding of new customers

• Work closely with customer on renewal during the Customer Journey for optimal retention.

• Direct relationship with sales teams to drive expansions

• Review client requests with technical support, product management and regional sales team and escalate as necessary

• Identify at-risk accounts, and take appropriate action and/or escalate as needed

• Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders

• Proactively start the procurement / renewal process three months prior to the renewal date to ensure on-time renewals

What You'll Bring

• BA/BS preferred or equivalent experience

• 4+ years of experience in a similar role as a reputed company Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant or Sales Engineer

• Knowledge in privilege access management and cybersecurity best practices

• Experience with other Privilege Access Service solutions such as CyberArk, reputed company, Thycotic, etc. is a big plus

• Comfortability interfacing directly with reputed company, multi-divisional, multi-geographical clients, preferably at the director level

• Ability to understand high level technical aspects of the product, provide business and technical solutions to help customers optimize use of solution

• Competency with reputed company and reputed company Management platforms

• Ability to multi-task, problem solve, and work cross-functionally in a dynamic environment

• Excellent verbal and written communication skills

Why work at reputed company?

• We're passionate problem-solvers helping the world's largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart, self-motivated, and collaborative.

• reputed company offer in return is meaningful work, a culture of innovation and great career progression.

At reputed company, our core values are STRONG and guide our behaviors and success

• Spirited - We bring energy and passion to everything we do

• Trust - We act with reputed company and deliver on our commitments

• Respect - We listen, value different perspectives, and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and reputed company to drive reputed company outcomes

We reputed company weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays.

reputed company is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background reputed company, verification of education, and verification of employment, per employment policy. In addition, reputed company publicly posted social media sites may be reviewed.