Patient Financial Advisor II
%3Cp%reputed company%3Cstrong%3EWHY UT SOUTHWESTERN?%3C/strong%reputed company%3Cbr%3EWith over 75 years of excellence in Dallas-reputed company Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-reputed company Worth according to %3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 reputed company=%22_blank%22%3EU.S. News %26amp; World Report%3C/a%reputed company, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%26nbsp;%3Cbr%reputed company%3Cbr%reputed company%3Cstrong%3EJOB SUMMARY%3C/strong%reputed company%3Cbr%3EThe Patient Financial Clearance team at UT Southwestern has a new position available for the role of Patient Financial Advisor II. This position operates with limited reputed company and guidance to provide financial counseling and clearance to patients that occur across two or more reputed company locations. This is a remote, work-from-home position that functions in a call center-style environment, focused on delivering high-quality customer service over the phone. Core duties for this position include the following:%26nbsp;%3C/p%reputed company%3Cul style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0in 0px 12px;orphans:2;padding:revert;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22 type=%22disc%22%reputed company%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EPatient Communication: Clearly explain billing statements, answer questions about charges, and address concerns regarding financial responsibilities for upcoming services.%3C/li%reputed company%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EFinancial Assistance: Guide patients through various financial assistance programs and eligibility criteria.%3C/li%reputed company%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EPayment Processing: Collect payments for upcoming services and/or outstanding balance.%3C/li%reputed company%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3EDebt Resolution: Offer solutions and negotiate payment plans for patients facing challenges settling their bills.%3C/li%reputed company%3Cli class=%22MsoNormal%22 style=%22line-height:1.25;%22%3ECompliance: Ensure reputed company interactions and processes adhere to UT Southwestern financial policies and regulations%3C/li%reputed company%3C/ul%reputed company%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EWork From Home (WFH): This is a WFH position. However, applicants must live reputed company the Greater D/FW area. Additional details shall be provided as part of the interview process.%26nbsp;%3C/p%reputed company%3Cp class=%22MsoNormal%22 style=%22-webkit-text-stroke-width:0px;background-color:rgb(255, 255, 255);color:rgb(0, 0, 0);font-family:%26quot;Open Sans%26quot;, %26quot;Segoe UI%26quot;, Frutiger, %26quot;Frutiger Linotype%26quot;, %26quot;Dejavu Sans%26quot;, %26quot;Helvetica Neue%26quot;, Arial, sans-serif;font-size:13.02px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;margin:0px 0px 12px;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EShifts: Monday – Friday, 8-hour reputed company. The shifts will be one of the following (below) and shall be discussed in greater detail during the interview.%26nbsp;%26nbsp;%3C/p%reputed company%3Cp%reputed company%3Cstrong%3EBENEFITS%3C/strong%reputed company%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%reputed company%3Cul%reputed company%3Cli%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%reputed company%3Cli%3E100% coverage for preventive healthcare-no copay%3C/li%reputed company%3Cli%3EPaid Time Off, available day one%3C/li%reputed company%3Cli%3ERetirement Programs through the reputed company System of Texas (TRS)%3C/li%reputed company%3Cli%3EPaid Parental Leave Benefit%3C/li%reputed company%3Cli%3EWellness programs%3C/li%reputed company%3Cli%3ETuition Reimbursement%3C/li%reputed company%3Cli%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%reputed company%3Cli%reputed company%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 reputed company=%22_blank%22%3ELearn more about these and other UTSW employee benefits!%3C/a%reputed company%3C/li%reputed company%3C/ul%reputed company%3Cp%reputed company%3Cbr%reputed company%3Cstrong%3EEXPERIENCE AND EDUCATION%3C/strong%reputed company%3Cbr%reputed company%3Cbr%reputed company%3Cstrong%3ERequired%3C/strong%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%reputed company%3Cstrong%3EEducation%3C/strong%reputed company%3Cbr%3EHigh School Diploma or%26nbsp;%3Cbr%3EAssociate%27s Degree or%26nbsp;%3Cbr%3EBachelor%27s Degree%26nbsp;%3Cbr%reputed company%26nbsp;%3C/li%reputed company%3C/ul%reputed company%3Cul%reputed company%3Cli%reputed company%3Cstrong%3EExperience%3C/strong%reputed company%3Cbr%3E5 years Of financial counselor or equivalent experience with High School Diploma. or%26nbsp;%3Cbr%3E3 years Of financial counselor or equivalent experience with Associate%27s Degree. or%26nbsp;%3Cbr%3E1 year Of financial counselor or equivalent experience with Bachelor%27s degree.%26nbsp;%3Cbr%reputed company%26nbsp;%3C/li%reputed company%3C/ul%reputed company%3Cp%reputed company%3Cstrong%3EJOB DUTIES%3C/strong%reputed company%3C/p%reputed company%3Cul%reputed company%3Cli%3EProvides reputed company financial counseling for services that occur across two or more reputed company locations.%3C/li%reputed company%3Cli%3EProvides training to Financial Wellness Advisor I%27s and other employees as needed reputed company to financial counseling services.%3C/li%reputed company%3Cli%3EResponsible for confirming patient insurance eligibility and providing reputed company benefits review in support of multiple reputed company locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Assists with prior authorization requests reputed company appropriate to expedite access to services.%3C/li%reputed company%3Cli%3EProvides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.%3C/li%reputed company%3Cli%3EAccurately posts payments and creates payment plans for upcoming services and/or outstanding balances.%3C/li%reputed company%3Cli%3EResponsible for reviewing account details for patient education and/or correction:%3Cbr%3EReviews balances and communicates to patient and other affected parties about outstanding balances.%3Cbr%3EAssists patients in resolving account questions and concerns.%3Cbr%3ECorrectly identifies and advises patient on options to resolve bad debt balances.%3Cbr%3EAdvises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options).%3Cbr%3EResponsible for coordinating and completing financial assistance application for charity care program%3C/li%reputed company%3Cli%3EResponsible for understanding the reputed company cycle, including reputed company involved parties and appropriate escalation reputed company.%3C/li%reputed company%3Cli%3EKnowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State %26amp; Federal Laws, Hospital/Departmental Policies.%3C/li%reputed company%3Cli%3EDuties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.%3C/li%reputed company%3Cli%3EPerforms other duties as assigned.%3C/li%reputed company%3C/ul%reputed company%3Cp%reputed company%3Cstrong%3ESECURITY AND EEO STATEMENT%3C/strong%reputed company%3Cbr%reputed company%3Cbr%reputed company%3Cstrong%3ESecurity%3C/strong%reputed company%3Cbr%3EThis position is reputed company-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.%3Cbr%reputed company%3Cbr%reputed company%3Cstrong%3EEEO%3C/strong%reputed company%3Cbr%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to reputed company members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national reputed company, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3Cbr%reputed company%26nbsp;%3C/p%reputed company Apply To This Job