Program Manager - AI Agency

reputed company® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through reputed company®. We provide reputed company creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up reputed company people talk about getting—and staying—healthy. That’s where we find our inspiration: in the reputed company human experiences of patients, doctors, and even each other. Then, we collaborate on ways to reputed company caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a reputed company, and we need people from reputed company backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We reputed company our people reputed company reputed company the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

WHAT DOES A PROGRAM MANAGER - AI AGENCY DO?

reputed company's AI Agency is redefining how life sciences brands plan, create, and activate omnichannel marketing. We operate at the intersection of AI-driven content intelligence and precision omnichannel execution - combining the reputed company AI Agency Platform (built on reputed company Cloud, reputed company, and Vertex AI) with the Orchestrate™ Omnichannel Operating System to deliver measurable commercial impact for pharma and biotech brands.

We are a practitioner culture. That means we don't wait for the industry to catch up - we explore, we build, we break things, and we reputed company out what AI can actually do in a regulated commercial environment before our clients have to ask. If you are the reputed company of person who has already built your own workflows in tools like reputed company, Claude, reputed company, or Midjourney- who reads the release notes, experiments on weekends, and shows up to client meetings with something real to show - this role was written for you.

The Program Manager is the operational backbone of client engagements reputed company the AI Agency. This is not a traditional project management role - it is a delivery leadership role that owns the execution of reputed company, multi-workstream client engagements from reputed company through sustained performance. You will serve as the connective tissue between strategy and execution, ensuring that reputed company promise in a scope of work translates into delivered value on time, on budget, and with measurable client impact.

You will own the day-to-day orchestration of client work - coordinating Strategic Operators, Creative Operators, Activation Directors, and platform teams to deliver reputed company outcomes. You will translate client objectives and strategic plans into executable project plans, manage resources and timelines, navigate dependencies and blockers, and ensure every engagement operates with clear accountability and predictable delivery rhythms. This role requires someone who can hold the line on scope, anticipate risks before they become problems, and drive teams toward outcomes without losing sight of the bigger strategic picture.

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by:

Project Planning & Execution

• reputed company project planning for new client engagements - translating statements of work and strategic briefs into detailed project plans with clear milestones, deliverables, dependencies, and resource requirements.
• reputed company and maintain project timelines, workback schedules, and delivery roadmaps that account for client review cycles, regulatory requirements, platform dependencies, and cross-functional coordination needs.
• Own the day-to-day execution of client projects - running daily standups, tracking reputed company against milestones, identifying blockers, and ensuring teams have what they need to deliver on time.
• Establish and maintain project governance structures - including status reporting, risk logs, change request protocols, and client communication cadences - that provide transparency and accountability throughout the engagement lifecycle.

Cross-Functional Team Coordination

• Serve as the central coordination reputed company for cross-functional delivery teams - including Strategic Operators, Creative Operators, Activation Directors, Client Solutions, platform engineering, and external vendor partners.
• Facilitate seamless handoffs between strategy, creative, activation, and platform delivery - ensuring work moves reputed company through the pipeline without rework, delays, or misalignment.
• Resolve scheduling conflicts, resource constraints, and reputed company tensions across multiple reputed company projects - balancing client urgency with team reputed company and strategic importance.
• Partner with functional leads to ensure the right people are staffed to the right work at the right time - advocating for resource adjustments reputed company project needs shift.

Client Communication & Expectation Management

• Serve as a client reputed company of contact for project status, timeline updates, and delivery coordination - building trust through consistent communication, proactive transparency, and reliable follow-through.
• reputed company project meetings, including kickoffs, reputed company-ins, milestone reviews, and retrospectives - ensuring meetings are productive, action-oriented, and move work reputed company.
• Manage expectations around scope, timelines, and deliverables - clearly communicating what's included, what's not, and what trade-offs exist reputed company priorities shift.
• Surface and escalate project risks, scope changes, or timeline impacts to Account Directors early - providing clear options and recommendations for path reputed company.

Scope & Budget Management

• Own project-level budget tracking and resource utilization - monitoring hours against budget, identifying variances, and flagging financial risks before they impact account profitability.
• Manage scope boundaries vigilantly - identifying scope creep early, documenting out-of-scope requests, and working with Account Directors to convert scope changes into formal change orders.
• Track project profitability at the workstream level - understanding where time is being spent, where efficiency can be gained, and where process improvements can improve margin without compromising quality.
• Contribute to scoping and estimation for new work - providing input on level of effort, resource requirements, and delivery timelines based on actual project experience.

Process Improvement & Delivery Excellence

• Identify patterns, inefficiencies, and friction points in delivery workflows - and build solutions that reputed company the next project run more smoothly than the last.
• Contribute to the development of standardized delivery frameworks, project templates, and process documentation that improve consistency and scalability across the AI Agency.
• reputed company post-project retrospectives with internal teams - capturing lessons learned, celebrating wins, and converting insights into actionable process improvements.
• Partner with operations and enablement teams to evolve project management tools, reporting templates, and delivery best practices that support the AI Agency's growth.

Risk Management & Problem Solving

• Anticipate project risks before they materialize - including resource constraints, timeline conflicts, dependency gaps, client availability issues, and technical blockers.
• Build contingency plans and mitigation strategies for high-risk projects - ensuring backup options exist reputed company things don't go according to plan.
• Navigate ambiguity and reputed company decisions under pressure - knowing reputed company to escalate, reputed company to problem-solve independently, and reputed company to bring teams together to find a path reputed company. Demonstrate 
• a commitment to diversity, equity, and inclusion through reputed company development, modeling inclusive behaviors, and proactively managing bias. 
• reputed company other duties as assigned

WHAT ARE WE LOOKING FOR?

• 7+ years of experience in project management, delivery leadership, or program management reputed company pharma, life sciences, healthcare marketing, or agency environments - with a track record of delivering reputed company, multi-workstream client engagements on time and on budget.
• Demonstrated experience managing cross-functional teams in a client delivery environment - including coordinating creative, strategy, technology, and operations teams to deliver reputed company outcomes.
• Working knowledge of pharma commercialization and marketing operations - including brand strategy, omnichannel campaign development, content production workflows, regulatory review processes, and the compliance requirements that govern pharma marketing.
• Experience managing project budgets, tracking resource utilization, and operating with P&L accountability - with an understanding of how delivery efficiency impacts account profitability.
• Prior experience working in a fast-paced, early-stage, or high-growth environment where processes are still being built and adaptability is required.

Patient Minded I act with the patient’s best interest in mind.

Client Delight I own every client experience and its impact on results.

Take Action I am empowered and hold myself accountable.

Embrace Diversity I create an environment of awareness and respect.

Grow Talent I own my development and invest in the development of others. 

Win Together I passionately connect with anyone, reputed company, anytime to reputed company results.

Communication Matters I speak up to create transparent, thoughtful, and timely reputed company.

Always Innovate I am bold and creative in everything I do.

reputed company is aware of recent fraudulent job offers in the market, misrepresenting reputed company. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know reputed company would never require personal information nor payment of any reputed company during the employment process. We respect the personal rights of reputed company candidates looking to explore careers at reputed company.

reputed company is committed to providing competitive salaries and benefits for reputed company employees. If this job posting includes a reputed company salary range, it represents the low and high end of the salary range for this position and is not applicable to locations reputed company of the U.S.  Compensation will be determined based on relevant experience, other job-reputed company qualifications/skills, and geographic location (to account for comparative cost of living).  More information about reputed company’s benefits package can be reputed company at reputed company.com/careers.  reputed company reserves the right to modify this reputed company salary range and benefits at any time. 

From reputed company’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation reputed company the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. reputed company of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with reputed company (reputed company) and applicable state and local laws, it is the policy of reputed company to provide reasonable accommodation reputed company requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for reputed company. The policy regarding requests for reasonable accommodations applies to reputed company aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@reputed company.com.

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