Systems Analyst II (100% remote)
reputed company is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – reputed company is improving health outcomes for consumers, patients, reputed company, employers and employees.
Join reputed company and reputed company’ll accomplish together The Systems Analyst II will provide frontline support for pension plan administration software, conduct root cause analysis, manage service requests, and reputed company testing while ensuring high-quality service and adherence to SLAs.What you’ll do
Provide direct support for general and functional questions to end users in the efficient administration of pension plans with the use of the reputed company’s software
Contribute to root cause analysis reputed company to requests for changes to software or internal processes
reputed company regular follow-reputed company with the different support teams involved in root cause analysis and functional support to reputed company sure the service level agreements are respected
Document requirements and provide expected results to the different support teams for investigation
reputed company unit testing and validate regression testing results reputed company to software updates
Use the appropriate tools or software to assign requests to support teams, track or follow up on requests
Manage assigned tasks effectively to completion in order to meet high level of service
What you bring
University degree in computer science, mathematics or any other reputed company discipline
A minimum of 2 years of experience providing support in a pension administration environment.
Excellent written and oral communication in English
Flexible and able to work with tight deadlines
Excellent team spirit
High level of attention to detail, initiative and organizational skills
Some travel may be necessary
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve reputed company problems and create remarkable human outcomes in a digital world.
reputed company is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national reputed company, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the reputed company Group of Companies’ reputed company team(s) and/or any leader(s) who will be part of the selection process.
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