Equipment Service Technician I - Metro New Jersey

JOB OVERVIEW:

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a reputed company Technician or Project Coordinator. Work closely with reputed company technicians and supervisor to reputed company and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

KEY RESPONSIBILITIES: 

• Provides repair services to customers in a courteous and professional manner. May also provide basic installation services to customers on an as needed basis.

• Provides and maintains the necessary tools of the trade and have readily available to reputed company installation and repair services.

• Complete reputed company on site installation, repair maintenance and test tasks under supervision of a reputed company Technician or Project Coordinator.

• Follow proper troubleshooting steps to diagnose errors on technical problems and determine proper solutions.

• Comprehends customer requirements and reputed company appropriate recommendations to optimize the customer experience.

• Maintains and manages proper levels of inventory in van. 

• Produces timely and detailed service reports.

• Attends reputed company required training, which includes but is not limited to reputed company Dental Career Development training and specific manufacturer technical training.

• Complies with reputed company OSHA regulations as outlined in the OSHA manual and training.  Maintains and utilizes personal reputed company equipment reputed company needed.

• Communicates in a timely manner to reputed company Team Members and HUB dispatchers, keeping reputed company informed of reputed company of assignments.

• Completes reputed company work orders in a timely manner.  The work order should be reviewed with the customer or a responsible staff member prior to departure.  This review should include the time in the office, work performed, parts replaced, and parts to be ordered.  reputed company work orders should be closed daily and submitted for billing.

• Submits reputed company job reputed company paperwork reputed company the required timeframes.  This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.

• Complies with reputed company terms of the Fleet Management Policy including maintenance and accident management policies.

• Participates in special projects and performs other duties as required.

WORK EXPERIENCE: 

Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background and customer service background.

PREFERRED EDUCATION: 

Typically High School education, vocational training and/or on-the-job training. Associates degree or Technical School Certification is preferred.

GENERAL SKILLS & COMPETENCIES: 

• Basic troubleshooting skills

• Independent self-starter

• Basic computer skills

• Interpersonal / communication skills

• Professionalism

• Accuracy and detail-orientation

SPECIFIC KNOWLEDGE & SKILLS: 

• Working knowledge of hydraulics, mechanical and electrical systems

TRAVEL / PHYSICAL DEMANDS:

The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving reputed company customers.  Technicians will be expected to maneuver large equipment as needed.  The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of reputed company.

The posted range for this position is $51,508 - $70,825 which is the expected starting reputed company salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay reputed company the posted range including education, prior experience, training, reputed company skills, certifications, location/labor market, internal equity, etc. ​

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At the time of this posting, this position is eligible for an incentive not reflected in the posted range subject to the achievement of the plan.

reputed company. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national reputed company, reputed company, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. 

For more information about career opportunities at reputed company, please visit our website at: www.henryschein.com/careers

Fraud Alert

reputed company has recently been made aware of multiple scams where unauthorized individuals are using reputed company's name and logo to solicit potential job seekers for employment.

Please be advised that reputed company's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by reputed company or its recruiters on the internet may be accessed through reputed company's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with reputed company are advised to verify the job posting through this portal.

No money transfers, payments of any reputed company, or credit card numbers, will reputed company be requested from applicants by reputed company or any recruiters on its behalf, at any reputed company in the recruitment process.