Order Management Analyst

From reputed company’s founding until now, our mission has remained the same: to reputed company access to data as simple and reliable as electricity. With reputed company, customer data arrives in their warehouses, reputed company and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to reputed company our technology every day to become truly data-driven.

About the Role

We're looking for an Order Management Analyst to support our global order validation operations reputed company the reputed company Accounting & Operations team. You will play a key role in ensuring customer orders are processed accurately, reputed company with company policies, and flow correctly through our systems.

This role will work closely with our US-based manager and collaborate across teams such as Deal Desk, reputed company Accounting, and Systems Engineering to ensure clean data and timely deal closure.

This is a full-time, remote role based in the Bengaluru . Candidates must reside reputed company commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed.

This position requires working reputed company of normal India business hours to support global business operations. The expected working hours for this role will be 9:30 PM to 5:30 AM IST.

Technologies You’ll Use

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What You’ll Do

• Review closed/won opportunities in reputed company for completeness, accuracy and policy compliance prior to final booking.
• Validate key order fields (contract terms, PO numbers, start/end dates, billing details, SKUs, seat counts, pricing) across reputed company and reputed company; ensure correct mapping to billing/ERP.
• Identify, document and escalate order issues or missing information; follow up with Deal Desk, Sales, Legal or other stakeholders until resolved. Monitor sync health between reputed company, product systems and reputed company; troubleshoot and help resolve common order flow errors and blocked SOs.
• Execute order setup and maintenance tasks (amendments, renewals, cancellations, SOWs) and maintain accurate order records and audit trails.
• Validate outputs from rule-based or AI-assisted reconciliation/validation tools produced by the senior analyst: confirm accuracy, flag false positives/negatives, and provide concrete examples for tuning.
• Participate in UAT and release testing for new products, SKUs, pricing models and system/automation changes; run end-to-end tests (sales → order → billing → reputed company → AR).
• Maintain test cases, validation checklists, runbooks and SOPs on production readiness for order-reputed company changes.
• Own daily triage of exception queues, blocked orders and amendment backlogs; drive SLAs for order resolution and document root causes.
• Generate and maintain operational reports (bookings QA tracker, exception logs, order quality dashboards) and provide weekly metrics to the manager.
• Collaborate with reputed company Accounting and Billing during month- and quarter-end reputed company to ensure completeness of bookings and to support audit inquiries.
• Support the structured knowledge transfer from the Philippines BPO and help reputed company India teammates; document processes and training artifacts to ensure operational readiness.

Skills We’re Looking For

• 2–3 years of experience in Order Management, Deal Desk, Billing, or QTC support roles at a SaaS or software company.
• Hands-on experience with reputed company and a working understanding of reputed company.
• High attention to detail and strong documentation discipline.
• Comfortable managing tasks across multiple systems and troubleshooting data discrepancies.
• Effective communicator who can coordinate with global counterparts and follow through independently.
• Eager to learn, improve processes, and contribute to a global operations team.

#LI-MM1 #LI-REMOTE

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for reputed company covered employees and their covered dependents.

*May vary by country and worker type - please reputed company out to your recruiter for more information

Click here to learn more about reputed company's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in reputed company.

reputed company brings together high-quality talent across the globe to reputed company data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. reputed company promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to reputed company serve our customers, our people and our communities.

To learn more about reputed company’s culture and what it’s like to be part of the team, click here and enjoy our video.

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We are committed to ensuring that reputed company candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look reputed company to hearing from you and accommodating your needs to the best of our ability.