Experienced eCommerce Customer Service Representative – Columbus, OH at arenaflex

Join the arenaflex team in Columbus, OH, where we've been helping customers create beautiful homes since 1967. As the Columbus area continues to grow, so does our team. We're looking for a driven, outgoing, and motivated individual to join our family-oriented environment where your skills are valued and your potential is seen.

About arenaflex

arenaflex is a leading provider of flooring solutions, dedicated to helping customers create stunning spaces that reflect their unique style and personality. With a rich history spanning over five decades, we've built a reputation for exceptional customer service, quality products, and a commitment to innovation. Our team is passionate about delivering an unparalleled shopping experience, and we're excited to welcome a new member to our family.

Key Responsibilities:

As an eCommerce Customer Service Representative at arenaflex, you'll play a vital role in ensuring our customers receive exceptional service and support. Your key responsibilities will include:

• Handling in-person, phone, email, and live-chat inquiries with professionalism and enthusiasm.
• Advising customers on flooring options, installation services, and maintenance care to ensure informed purchasing.
• Processing online orders, returns, and exchanges in NetSuite; liaising with warehouse and shipping teams for seamless fulfillment.
• Managing inquiries and resolving issues on Amazon Seller Central, eBay, and other third-party channels.
• Qualifying and pursuing sales leads generated through eCommerce platforms to drive revenue growth.
• Scheduling LTL shipments, coordinating drop-ship orders, and filing carrier claims for damaged or lost items.

Skills & Qualifications:

To succeed in this role, you'll need to possess the following skills and qualifications:

• Exceptional written and verbal communication with a strong service orientation.
• Ability to juggle multiple priorities in a dynamic eCommerce environment.
• Experience with Intercom, NetSuite, and Microsoft Office (especially Excel) is a plus.
• Familiarity with Amazon, eBay, or other online marketplaces is a plus.
• Must be able to lift and move up to 75 lbs when handling samples or coordinating shipments.
• Eager to learn new tools, processes, and take on expanded responsibilities.

Benefits:

As an arenaflex team member, you'll enjoy a comprehensive benefits package, including:

• 401(k) with matching contributions
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation:

The hourly rate for this position is $13.00 – $17.50 per hour, depending on experience.

Location:

This role is based in Columbus, OH, and requires occasional travel to our warehouse and showroom locations.

Career Growth Opportunities:

At arenaflex, we're committed to helping our team members grow and develop their careers. As an eCommerce Customer Service Representative, you'll have opportunities to:

• Develop your skills and knowledge in eCommerce, customer service, and sales.
• Take on additional responsibilities and contribute to the growth and success of our team.
• Collaborate with cross-functional teams to drive business results and improve customer satisfaction.

Work Environment:

Our Columbus showroom and warehouse locations offer a dynamic and fast-paced work environment, where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.

Company Culture:

At arenaflex, we value our team members and strive to create a positive, inclusive work environment that supports their well-being and success. We believe in:

• Empowering our team members to take ownership of their work and make decisions that drive results.
• Fostering open communication, collaboration, and teamwork across all levels of the organization.
• Providing ongoing training and development opportunities to help our team members grow and succeed.

How to Apply:

If you're a motivated, customer-focused individual who is passionate about delivering exceptional service, we'd love to hear from you! Please submit your application through the link below: Apply for the eCommerce Customer Service Representative role now! We look forward to welcoming you to the arenaflex team! Apply for this job