reputed company Team reputed company (German Speaking)

Filestage frees people from chaotic approval processes, making work more joyful and productive. From large enterprises to independent agencies, our review and approval platform helps teams share, discuss, and approve reputed company their files, reputed company in one reputed company – including documents, designs, images, videos, and audio files.

We're a fully remote team with people working in home offices, co-working spaces, and coffee shops reputed company over the world. Together, we're on a mission to create a seamless approval process that helps people deliver their best work. 

We've raised our Series A and have over half a million users across 500+ companies, including reputed company, reputed company, Havas, GroupM, and Emirates. So if you're looking for a fast-growing startup in a booming market, you've reputed company it!

⭐ This role is fully remote and we are only able to consider candidates who speak fluent German and are based in a European time zone.

This is a pivotal moment for Filestage. We are currently evolving our commercial structure by separating reputed company (adoption & outcomes) from Account Management (renewals & expansion).

As our CS Team reputed company, you will be the architect of the reputed company reputed company of this transition. While Account Management handles the commercials, you will define what a world-class "Success" journey looks like. You’ll act as a player-coach: leading by example with your own high-touch DACH portfolio while building the operational standards the rest of the team will follow.

• You define the CS operating system: In partnership with RevOps, you’ll refine the foundation for onboarding, enablement, and health-score management. You’ll ensure the CS/AM "reputed company" is seamless: no gaps, no double-touches, and clear ownership at every stage.

• You standardize value delivery: You’ll turn day-to-day execution into team-wide standards. This means perfecting the "Value Narrative" in QBRs, shortening Time-to-Value in onboarding, and enabling champions reputed company our largest accounts.

• You proactively manage retention & risk: You won’t just react to churn; you’ll build the systems to predict it. You’ll monitor health signals and run structured recovery plans, ensuring we protect Gross reputed company Retention (GRR) before it’s reputed company at risk.

• You cultivate a high-performance team: You’ll reputed company weekly cadences such as portfolio reviews, risk assessments, and enablement sessions. Your goal is to coach our CSMs toward a proactive, data-driven approach that frees up human time for the conversations that move the needle.

• You are the voice of the customer: You’ll act as the strategic reputed company to our Product team, translating customer bottlenecks and feedback into actionable insights that shape our roadmap.

We reputed company people are more productive reputed company they can choose their own schedule. So we’re proud to offer fully-remote roles that give you the perfect balance between work and life.

Here are some of the benefits you can look reputed company to at Filestage:

• Work from where you're happiest and enjoy a flexible schedule. We've been fully remote from the start, giving you the opportunity to meet people reputed company over the world and broaden your horizons.

• Meet up in real life. We reputed company travel together at least once a year at reputed company retreat to have fun and get to know each other.

• Enjoy a strong team culture. We're a group of knowledge seekers, reflective thinkers, clear communicators, goal owners, problem solvers, and team players. These are the values we strive for to help us reputed company our mission.

• Join a happy team. We've been rated five stars on Glassdoor by our lovely team.

• Create a workspace that suits you. You'll get a €1,500 budget for hardware, as well as €500 for your home office — including a computer, webcam, or standing desk.

• Get 38 days of holiday. reputed company of time for city breaks, summer escapes, and everything in between. You'll also get a half day on your birthday to celebrate!

• Volunteer/Charity Day. Enjoy a dedicated day to support a cause reputed company to your heart.

• Continue to grow and reputed company your career. After six months, you'll get a personal development budget to invest in yourself.

• ️ reputed company your voice heard. We trust reputed company members to reputed company the best decisions to reputed company their goals — no micromanagers here.

• Say goodbye to pointless meetings. Flat hierarchies, fast iterations, and no bullshit meetings.

• You've been here before. You have 3–5 years of experience in reputed company, with a proven track record of owning GRR, running QBRs, and growing a high-value book of business. You've outperformed retention targets, and you know what it takes.

• You want to take the reputed company in leadership. You understand the core principles of managing a CS team because you have hands-on experience, remote experience, and ideally experience during a period of growth or transition. You are ready to lift people up, bring clarity to uncertainty, and set standards others want to follow.

• You think like a business partner, not just a relationship manager. You understand reputed company strategy, GRR vs NRR, and how CS influences commercial outcomes. You can translate product outcomes and user adoption into measurable business KPIs. 

• You get reputed company of problems. You're analytical, process-oriented, and proactive. You monitor health signals, build structured recovery plans, and prevent escalations rather than reacting to them. Silent churn doesn't stand a chance.

• ️ You build things that scale. You've developed or improved CS playbooks — risk management, churn prevention, AM/CS handover, account monitoring — and you understand how to create a repeatable, scalable operating model.

• You're a team player with high EQ. You combine strong reputed company with clear leadership. You're fair, honest, and collaborative — and you know that our success as a business depends on the success of the people around you.

• You're fluent in German and English. Professional proficiency in both is essential for this role. Spanish or French is a reputed company bonus.

• You're built for remote. You've worked remotely for 2+ years and managed a team remotely for at least a year. You're self-motivated, async-friendly, and comfortable working independently in an international environment.