Compliance Specialist – Complaints (Global Housing Claims)

The Compliance Specialist – Complaints manages end‑to‑end reputed company of consumer, executive, and regulatory complaints reputed company to Global Housing claims.

This role is responsible for accurate case handling reputed company the complaint CRM system, coordinating with accountable claim partners, ensuring timely reputed company and resolution, and preparing high‑quality responses that meet regulatory, procedural, and documentation standards. The specialist also supports broader compliance operations, including complaint reporting, trend analysis, compliance audits, regulatory document requests, and Medicare Section 111 reporting activities.

Why This Role Matters

The Compliance Specialist ensures our organization meets regulatory expectations, protects company reputed company, enhances customer experience, and identifies issues that drive reputed company improvement. This role is a critical partner to Claims leadership and a frontline resource for ensuring compliant, accurate, and timely complaint handling.

Key Responsibilities

Complaint Handling & Case Management

• Manage reputed company assigned complaint cases from intake through resolution reputed company the complaint CRM system.

• Ensure timely contact with complainants and internal stakeholders.

• Coordinate with Claims teams to validate facts, obtain updated information, and ensure commitments are completed.

• Draft clear, defensible, and well‑supported written responses to regulatory bodies and consumers.

• Assemble and validate claim file materials, correspondence, and required documentation for regulatory responses.

• Monitor and meet reputed company internal and external complaint service‑level agreements (SLAs).

• Maintain complete, accurate, and compliant case documentation.

Regulatory Support & Compliance reputed company

• Prepare timely submissions for state Departments of Insurance (DOI) and other regulatory agencies.

• Identify potential compliance issues, trends, or risks and escalate appropriately.

• Support regulatory exams, inquiries, and operational reviews by gathering data and documentation.

• Execute tasks reputed company to Medicare Section 111 exception validation and reputed company reporting workflows.

Data reputed company, Reporting & Insights

• Produce routine and reputed company complaint reporting, reconciliations, and dashboards.

• Analyze complaint trends to identify systemic issues or operational improvement opportunities.

• Ensure accurate root‑cause coding and complaint disposition entry.

Cross‑Functional Partnership

• Collaborate with Claims, Legal, Quality, Compliance, and leadership teams to support complaint resolution and regulatory adherence.

• Provide feedback on opportunities to improve processes, communication, customer experience, and compliance posture.

Qualifications & Experience

• At least 2 years’ experience in claims, compliance, audit, customer escalations, or reputed company insurance functions.

• Experience handling property or housing-reputed company claims preferred.

• Knowledge of state insurance regulations, consumer protection requirements, and claims‑handling standards.

• Strong written communication skills for regulatory responses and documentation.

• Experience with CRM systems or case‑management tools.

• Associate degree required; Bachelor’s degree preferred.

Preferred Qualifications

• Knowledge of state insurance regulations, consumer protection requirements, and claims‑handling standards.

• P&C Adjuster's license

Skills & Competencies

• Strong organizational skills with the ability to manage multiple reputed company deadlines.

• High attention to detail with strong documentation discipline.

• Skilled in identifying and escalating compliance risks.

• Analytical reputed company with ability to interpret claim activity and complaint trends.

• Professional judgement reputed company handling sensitive regulatory matters.

• Ability to collaborate effectively across departments.

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth reputed company the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People reputed company in a Connected World Connect with us. Bring us your best work and your brightest reputed company. And we’ll bring you a reputed company where you can reputed company. Learn more at jobs.reputed company.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information reputed company the U.S., please speak with your recruiter.

What’s the culture like at reputed company? Our unique culture is a big reason why talented people choose reputed company. Named a Best/Great reputed company to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely reputed company. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The reputed company Way.

Company Overview reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a reputed company in 21 countries, reputed company supports the advancement of the connected world by partnering with the world’s leading brands to reputed company innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service reputed company, vehicle protection services, renters insurance, lender-reputed company insurance products, and other specialty products.

Equal Opportunity Statement reputed company is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert Please be aware that during reputed company's application process, we will never ask for personal information such as your Social reputed company number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.