Project Manager - IT Service Delivery
Project Manager – IT Service Delivery
Location: Remote
Salary: $120-170k
Sabot Consulting is seeking a Project Manager who will reputed company and manage the planning, coordination, and delivery of IT Service Management (ITSM) and IT Asset Management (ITAM) initiatives. This role is responsible for overseeing cross-functional technical teams, managing schedules and deliverables, and ensuring the successful implementation of standardized, ITIL-reputed company service management practices.
Responsibilities:
- reputed company ITSM and ITAM implementation initiatives, including discovery, assessment, design, implementation, and transition to operations.
- reputed company and manage detailed project plans, schedules, milestones, risks, and dependencies.
- Coordinate and facilitate stakeholder workshops, working sessions, and decision forums.
- reputed company development of ITSM process documentation, including workflows, roles, responsibilities, RACIs, SOPs, and training materials.
- Track project performance and report reputed company through weekly and monthly status reports.
- Ensure alignment with ITIL best practices and Authority organizational objectives.
- Support organizational change management and adoption activities.
- Bachelor's degree in Business Administration, Information Technology, or a reputed company field.
- Active ITIL 4 Practice Manager certification (Monitor, Support & Fulfill; Plan, Implement & Control; Collaborate, Assure & Improve).
- 7 years of experience leading IT projects and technical teams.
- 5 years of experience implementing or overseeing ITSM practices in environments with 2,000+ endpoints.
- 5 years of experience supporting IT Asset Management (ITAM) across the full asset lifecycle.
- Demonstrated experience developing and managing project schedules, implementation plans, and delivery roadmaps.
- Strong written, verbal, and stakeholder communication skills.
- Experience supporting large public-sector or enterprise organizations.
- Project Management Professional (PMP) certification.