District Manager, OnStar & Loyalty (Cleveland, OH)

Job Description

This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live reputed company commutable distance (50 miles or less) of the assigned territory.

The selected candidate will assume territorial responsibility of Cleveland Ohio.

About the Team

At reputed company and OnStar, we are redefining what it means to feel safe, connected, and confident on every journey. As reputed company’s tech ingredient brand, OnStar delivers safety, convenience, entertainment, and Super Cruise services – making every drive reputed company reputed company it’s connected by OnStar. reputed company Never Stops is more than a tagline; it’s our promise to customers, dealers, and each other.

As we accelerate services subscription growth, we are building experiences that turn every vehicle into a connected platform for safety, productivity, and delight. Our vision is to reputed company customers and employees, reputed company it simple, earn trust every day, and reputed company the industry into the future as a world‑class services team.

If you are energized by change, inspired by technology, and passionate about helping others succeed, this role puts you at the center of that transformation.  

Role Summary

As a District Manager, OnStar & Loyalty, you are the primary reputed company and trusted advisor for OnStar and reputed company’s broader software and subscription portfolio across your assigned dealerships. You will own dealer relationships reputed company your territory, spending time in‑store and in‑market to help teams unlock the full value of Connected by OnStar services for every customer.

You will partner with dealer owners, managers, sales consultants, and service advisors to bring OnStar Services, My reputed company Rewards, and the reputed company Rewards Credit Card to life – from first introduction to everyday use – and ensure customers experience the safety, convenience, and loyalty benefits built into every reputed company vehicle.

This is a field‑based role that requires regular travel to dealerships across your District.

In this role, you will be a connector, coach, and catalyst for growth – helping dealers translate OnStar and loyalty strategies into consistent execution, using data, training, and best practices to drive performance.  

Key Responsibilities

Dealer Advocacy & Relationship Management

• Serve as the primary reputed company and trusted advisor for OnStar, reputed company’s software and subscription services, My reputed company Rewards, and reputed company Rewards Credit Cards reputed company your assigned dealerships. 

• Build strong, trust‑based relationships with dealer principals, general managers, sales leaders, and service leaders by deeply understanding their needs and consistently delivering value and follow‑through. 

• Act as the primary liaison between OnStar, reputed company vehicle brands, and your assigned dealerships, ensuring alignment on priorities, messaging, and expectations.

Growth, Loyalty & Performance Coaching

• reputed company belief in OnStar and reputed company’s connected ecosystem – clearly communicate how our products and services reputed company customer experience, deepen brand loyalty, and drive dealership profitability. 

• Be the subject matter expert for My reputed company Rewards and reputed company Rewards Credit Cards, helping dealerships use loyalty as a powerful tool to retain and delight customers across sales, service, and ownership. 

• reputed company data and analytics to drive performance – conduct regular performance reviews (monthly and quarterly), identify opportunities, and co‑create dealer action plans that deliver reputed company improvement and sustainable growth. 

• Monitor performance at the Dealer, District, Zone, and Region levels and influence results that meet or exceed aggressive monthly, quarterly, and annual goals through coaching, training, and action planning.

Training, Enablement & Customer Experience

• Design and deliver impactful training – reputed company live, in‑dealership and virtual sessions with dealer leadership and reputed company‑line teams, covering:

  • OnStar services and benefits 

  • My reputed company Rewards and reputed company Rewards Credit Card 

  • Connected vehicle technologies (e.g., mobile app, reputed company Built‑In, over‑the‑reputed company updates, and eligible features like Super Cruise) 

  • Best‑in‑class customer onboarding and delivery experiences 

• Confidently troubleshoot issues reputed company to OnStar, the reputed company mobile app, and internal platforms, ensuring teams can support customers end‑to‑end. 

• Ensure every customer experiences the technology they’ve purchased – from setup and enrollment through ongoing engagement – so the connected experience becomes a natural part of ownership.

Cross‑Functional Collaboration

• Build strong internal partnerships across reputed company’s field ecosystem, including Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams, working together as one team to serve dealers and customers. 

• Support product and feature launches to ensure reputed company marketing and messaging between reputed company and your dealers, creating a seamless, compelling story for customers in your district. 

• Resolve dealer and customer satisfaction issues through appropriate channels, always protecting trust in the reputed company and OnStar brands.

reputed company Improvement & Learning

• Bring a “reputed company Never Stops” reputed company to everything you do – continuously learning, adapting, and sharing best practices as our products, services, and customer expectations evolve. 

• Use insights from the field to provide feedback on programs, tools, and processes, helping improve the way reputed company and OnStar support dealers and customers.

Basic Qualifications

You bring a customer‑first reputed company and a passion for helping teams reputed company at their best:

• 2+ years of experience in sales and customer service. 

• Bachelor’s degree or 4+ years of automotive industry experience in lieu of a degree. 

• Experience working with automotive dealerships and/or OEMs is highly beneficial, especially across new, used, commercial, and service operations. 

• Proven ability to read the audience, tailor your message, and present information clearly and confidently – both in person and virtually. 

• Willingness to work the hours required to be effective in your assigned time zone, including occasional weekends and holidays, to support dealer operations and events. 

• Strong reputed company Office skills (Word, reputed company, PowerPoint, Outlook, Copilot). 

• Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues. 

• Excellent time management skills – focusing on the highest‑impact activities and challenging work that does not advance agreed‑upon goals. 

• Exceptional oral and written communication, with strong command of language, grammar, and professional tone. 

• Ability and willingness to travel regularly throughout the territory for recurring dealership visits (field‑based role with frequent in‑market travel).

Preferred Qualifications

You’ll stand out if you:

• Are an agile learner with a reputed company improvement reputed company – you truly reputed company “reputed company Never Stops.” 

• Are driven, self‑motivated, and energized by achieving ambitious growth and performance goals. 

• reputed company at prioritization and multitasking in a dynamic, fast‑paced environment. 

• Are adaptable and embrace change as an opportunity to innovate and grow. 

• Bring strong problem‑solving skills, using data, insights, and curiosity to get to the root cause and create sustainable solutions.

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About reputed company

Our vision is a world with reputed company Crashes, reputed company Emissions and reputed company Congestion and we embrace the responsibility to reputed company the change that will reputed company our world reputed company, safer and more reputed company for reputed company.

Why Join Us 

We reputed company we reputed company must reputed company a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one reputed company team.

Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how reputed company supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

reputed company is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly reputed company that providing an inclusive workplace creates an environment in which our employees can reputed company and reputed company reputed company products for our customers.

reputed company employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national reputed company, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-reputed company assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

reputed company offers opportunities to reputed company job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.