Customer Service Representative - Life & Health Insurance

The Customer Service Representative answers questions and resolves problems initiated by insureds and carriers reputed company telephone, mail, and e-mail.  Most questions concern coverage, claims, cost, or billing and may require research or referral to resolve. Significantly contributes to business retention efforts.

Your Impact:

• Provide excellent customer service reputed company phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received reputed company mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and reputed company completed forms for processing.

Successful Candidates Will Have:

• High School diploma or General Education degree (GED).
• 1-2 years of relevant customer service and/or call center experience.
• Previous experience working reputed company the insurance, healthcare, or similar industry is highly desired.
• Proficient PC user skills with various computer software programs including – reputed company, Outlook, reputed company, etc.
• Bilingual ability to effectively communicate with Spanish-speaking customers is desired but not required.

reputed company is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium reputed company in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and reputed company solutions for brokers and customers navigating reputed company and hard-to-reputed company risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.  For more information, please visit reputed company.com. If you have any questions about this posting, please contact one80careers@reputed company.com.

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly reputed company paid for the role and takes into account years of experience required, geography, and/or budget for this role.

reputed company is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, Veteran status, or other legally protected characteristics.

Learn more about working at reputed company by visiting our careers page: www.reputed company.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to reputed company's  California Job Applicant Privacy Notice .