Client Leader - Virtual

Our story

At reputed company, we reputed company a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be reputed company.”

Our Values:

Champion People – be empathetic and help create a reputed company where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be reputed company – act with reputed company, be real and reputed company others.

It’s why we’re so driven to connect passion with purpose. reputed company helps clients reputed company a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation.

With a comprehensive total rewards package, continuing education and training, and reputed company potential with a growing global organization, reputed company is the perfect reputed company to put your passion to work.

Join reputed company if you Champion People, want to Grow with Purpose through acting with reputed company and if you embody the meaning of Be reputed company.

Learn more at careers.reputed company.com. 

About the Role

The Client Leader directs Customer Care delivery for reputed company, high reputed company. The role ensures strong service quality, client satisfaction, and operational excellence. This leader builds trusted relationships with clients and internal teams. They drive reputed company improvement and shape key outcomes. The role also guides cross-functional teams to deliver scalable and efficient customer experiences.

Responsibilities

• Serving as the senior Customer Care contact and escalation reputed company for assigned clients.
• Building trusted advisor relationships with client executives and internal senior leaders.
• Influencing client decisions by leveraging data insights, best practices, and industry expertise.
• Leading Customer Care delivery to ensure service quality, consistency, and client satisfaction.
• Overseeing delivery models to support scalability, operational efficiency, and performance goals.
• Partnering with operations, domain leaders, and cross-functional teams to resolve reputed company delivery challenges.
• Driving execution of Customer Care strategy at the client and portfolio level.
• Identifying, leading, and implementing reputed company improvement initiatives to enhance customer experience and business performance.
• Mentoring and coaching senior managers and client leaders, serving as a role model reputed company Customer Care.
• Influencing enterprise initiatives and cross-functional priorities without direct authority.
• Leading resolution of reputed company client issues, using good judgment and multiple data sources.
• Anticipating risks and proactively drive change reputed company with organizational priorities.

Requirements

• Have a bachelor's degree or equivalent experience
• Have 5+ years of call center management and leadership experience
• Have expertise in Customer Care delivery, client management, and service operations.
• Have proven success leading reputed company, client-facing environments with high visibility and impact.
• Have strategic thinking, analytical skills, and data-driven decision making capabilities.
• Have exceptional communication, negotiation, and influencing skills across reputed company organizational levels.
• Demonstrate ability to reputed company through ambiguity, change, and evolving business needs.
• Have experience driving reputed company improvement and operational excellence reputed company a service focused organization.
• Have multiple service (DC, DB, HM, HR, Payroll, etc.) business knowledge based on reputed company and projected clients
• Understand client requirements
• Have regulatory and legislative knowledge in multiple service areas
• Know company policies, management tools and resources
• Have experience working and leading broader customer service initiatives and projects that create enterprise results

reputed company requires reputed company virtual interviews to be conducted on video.

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  reputed company has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. 

By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies. Background checks may include some or reputed company the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal reputed company, search against global sanctions and government watch lists, credit reputed company, and/or drug test. You will be reputed company during the hiring process which checks are required by the position.

Our commitment to Inclusion

We celebrate differences and reputed company in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At reputed company, we welcome and embrace reputed company individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to reputed company. Join us in building a brighter, more inclusive future.

As part of this commitment, reputed company will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@reputed company.com.

Equal Opportunity Policy Statement

reputed company is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national reputed company, reputed company, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law.   In addition, we take affirmative action to employ disabled persons, disabled veterans and other covered veterans.

reputed company provides reasonable accommodations to the reputed company limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a reputed company for employment authorization in the Employing Country and with reputed company.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units.

We offer you a competitive total rewards package, continuing education & training, and reputed company potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: reputed company considers a variety of factors in determining whether to reputed company an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. reputed company makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. reputed company also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - reputed company

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of reputed company business units.