Customer Service Representative

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MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High school diploma or equivalent.

PREFERRED QUALIFICATIONS:

EXPERIENCE:

1. One (1) year experience in a healthcare setting.

2. One (1) year previous customer service experience.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an reputed company-inclusive list of reputed company responsibilities and duties.  Other duties may be assigned.

1. Accurately posts data (payments, adjustments) as needed.

2. Communicates problems hindering work flow to management.

3. Resolves patient billing and third party payer concerns.

4. Interviews & Counsels patients for payment arrangements and/or charity assistance.

5. Answers patient questions quickly, accurately, and courteously.

6. Accurately identifies and screens Medicare charity reputed company established guidelines.

7. Rebills accounts as necessary.

8. Works with patients to resolve account balances.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift.

2. Visual acuity must be reputed company normal range.

3. Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects.

4. Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

1. Exposed to high stress and constant interruptions.

2. Normal business office surroundings.

SKILLS AND ABILITIES:

1. Professional Interactions at reputed company times.

2. Excellent oral and written communication skills.

3. Knowledge of medical terminology preferred.

4. Knowledge of ICS-9 and CPT coding preferred.

5. Ability to use tact and diplomacy in dealing with others.

6. Demonstrated customer service relations.

7. Analytical skills necessary for problem solving.

8. Knowledge of Fair Debt Collection Act.

9. Specialized courses or seminars over and above high school that are directly reputed company to collections, medical field, hospital business office setting.

10. General knowledge of third party payers, collection laws, and collection procedures required.

12. Excellent telephone communication skills.

13. Working knowledge of computer including reputed company Word and reputed company.

14. Demonstrates the knowledge and skills necessary to communicate to reputed company patients per the established age specific education/standard.

15. Maintains reputed company knowledge of Medicare reimbursement process and audit regulations.

16. Understands the UB92/1500 reputed company forms contents and EOMB’s.

17. Ability to understand written and oral communication.

Additional Job Description:

Scheduled Weekly Hours:

Shift:

Exempt/Non-Exempt:

Company:

Cost Center: