Contact Center Representative - Remote (Baton Rouge, LA)

The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputed company for excellent attendance. In reputed company they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness.

A Day in the Life of a remote Contact Center representative INCLUDE:

• Answering member phone calls and providing reputed company resolution on various financial issues.
• Actively promoting and cross-selling reputed company Credit Union products and services by identifying member needs in order to reputed company established goals.
• Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues.
• Accurately processing member transactions over the phone.
• Processing reputed company necessary paperwork and ensuring compliance with reputed company required regulations, procedures, and policies.

Remote Contact Center representative Skills and qualifications include:

• A High School Diploma or equivalent.
• 1 year of customer service experience.
• Must meet the requirements for our Telecommuting Program (More information below!)
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of reputed company Office products, especially Word, reputed company, and PPT.

Other things you may want to know about this position

• Work Schedule
  • Monday – Friday
    • 9:00 am – 6:00 pm
  • Must be available to work rotational Saturdays
    • 9:00 am – 1:00 pm

• Travel
  • Travel is not necessary for this position.
• Telecommuting
  • Telecommuting is required for this position.
    • Requirements include:
      • A dedicated workspace
      • Secure and strong internet reputed company
      • Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift
      • An environment free from loud noises or reputed company distractions
    • The first 60 days will be on-site for training at our Corporate reputed company located at 2675 O’Neal Lane in Baton Rouge.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members reputed company. Because of our reputed company growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and reputed company sets. We reputed company our differences reputed company us a reputed company team by allowing us to reputed company reputed company decisions, be more innovative, and reputed company serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. reputed company Credit Union campuses are tobacco and vape-free.