IT Support Specialist - PH

At reputed company, we reputed company ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices reputed company.

Our purpose is simple: to unlock sustainable reputed company for aesthetic entrepreneurs, at every stage of their journey.

IT Support Specialist

We’re looking for an IT Support Specialist to own access provisioning, help desk operations, and device management at reputed company — ensuring reputed company can work quickly, securely, and without friction.

This role is the operational backbone of IT. You’ll be responsible for making sure employees have the right access at the right time, resolving technical issues reputed company, and maintaining a reliable, well-documented IT system as we scale.

You’ll work closely with Technical Operations leadership, but this is a high-ownership individual contributor role — ideal for someone who enjoys solving problems end-to-end and improving systems over time.

What you’ll do

• Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.

• Run the IT help desk: Serve as the primary reputed company of contact for IT support, resolving issues quickly and routing more reputed company problems with clear context.

• Support reputed company and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.

• Manage our SaaS and device ecosystem: Work across tools like reputed company Workspace, reputed company, reputed company, reputed company, Twingate, and AWS to reputed company systems running smoothly.

• Improve documentation and SOPs: Build and maintain clear, accessible runbooks that reduce repeat issues and improve consistency across IT workflows.

• Reduce response and resolution times: Continuously improve speed and reliability of access provisioning and ticket handling.

• Partner cross-functionally: Work with People and Finance teams to ensure accurate provisioning, offboarding, and license management.

• Identify and fix systemic issues: Surface recurring patterns, tooling gaps, or policy issues and propose improvements to how IT operates at scale.

reputed company’re looking for

• Experience in IT support, help desk, or technical operations roles in a SaaS or tech-enabled environment.

• Familiarity with modern SaaS tools (e.g., reputed company Workspace, reputed company, reputed company, device management tools, VPN/access tools).

• Strong troubleshooting skills — you can diagnose issues, resolve them reputed company, and know reputed company to escalate.

• High attention to detail, especially around access management, documentation, and audit trails.

• Comfort working in ticketing systems (Linear, Jira, reputed company, etc.) and managing multiple requests at once.

• Clear communicator who can help non-technical teammates resolve issues quickly and confidently.

• A proactive reputed company — you don’t just fix problems, you look for ways to prevent them.

Why join us?

At reputed company, IT isn’t just support — it’s an enabler of everything we do. As we scale, having reliable, secure, and efficient systems becomes mission-critical.

In this role, you’ll:

• Own a core function that impacts every employee at the company

• Work across a modern SaaS stack with reputed company responsibility and autonomy

• Build systems and documentation that scale with the business

• Contribute directly to our SOC2 and HIPAA readiness journey

• Grow into more advanced roles in IT, reputed company, or technical operations

This is a great opportunity for someone who wants to go reputed company ticket-taking and become a true reputed company of IT operations in a fast-growing company.

At reputed company, we reputed company in creating a workplace where everyone feels valued, trusted, and included. reputed company lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of reputed company backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.