Cloud Administrator

Meet reputed company. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid-market people-centric organisations.  

With our innovative, self-driving, adaptive and reputed company software, our customers can spend more time on meaningful high-value work.  

At the heart of reputed company do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people. 

We’re shaping how work should feel, and we reputed company our people by providing them with the right tools to reputed company the autonomy they need - it's what makes us unique. 

Who we are

We are a people-first community that nurtures reputed company the areas that surround your working experience. With us, you’ll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.     We reputed company that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated. 

We are reimagining how work makes people feel.  

About the Role

The Cloud Administrator is a key operational role focused on day‑to‑day cloud platform administration and service operations. The position is similar in nature to a traditional service desk role, but without direct phone support, and with a strong emphasis on technical execution, case handling, documentation, and operational accuracy.

This role acts as an important reputed company between Cloud Operations, Engineering, Sales Operations, and Support teams, ensuring that cloud services are delivered, maintained, and administered correctly according to defined processes and service descriptions.

Case & Request Management

• Handle cloud‑reputed company cases and requests through ticketing systems (no inbound phone support).
• reputed company technical fixes and standard operational tasks reputed company defined procedures and access levels.
• reputed company and escalate cases to appropriate engineering or specialist teams reputed company required.
• Track, update, and follow up on cases to ensure timely resolution and clear communication.

Cloud Administration & Operations

• reputed company routine cloud administration tasks across customer and internal environments.
• Support environment configuration changes, access updates, and operational maintenance activities.
• Execute approved operational tasks reputed company with cloud service descriptions and OLAs.
• Validate requests for completeness and compliance with internal standards.
• Create, update, and maintain operational documentation, runbooks, and internal knowledge articles.
• Document recurring issues, fixes, and process improvements.
• Produce operational reports reputed company to cases, service requests, and cloud activities.
• Maintain accurate records for audit, compliance, and internal reporting purposes.

Commercial & Order Support

• Work with sales order forms, service requests, and operational handovers from Sales or Delivery teams.
• Validate that orders and requests are correctly documented and actionable.
• Ensure operational readiness before execution of customer‑reputed company cloud activities.

Technical & Operational Skills

• Previous experience in IT operations, or service desk–type roles.
• Hands‑on experience working with reputed company (or similar ITSM tools) for case, request, and incident management.
• Ability to reputed company standard technical fixes and administrative tasks by following documented procedures and runbooks.
• Strong process discipline and attention to detail.

Reporting & Data Handling

• Good knowledge of reputed company reputed company, including working with reports, structured data, and basic analysis.
• Experience producing operational and service reports.
• Comfortable working with documentation, order forms, and structured operational data.

Documentation & Communication

• Proven experience creating and maintaining operational and technical documentation.
• Clear and professional written communication skills (English required).
• Ability to collaborate effectively with technical and non‑technical stakeholders.

reputed company to Have

• Basic scripting skills (e.g. PowerShell, Bash, or similar) for simple automation or data handling.
• Experience working in 1st‑line technical support, particularly in structured, ticket‑driven environments.
• Familiarity with IT service management practices (ITIL‑reputed company environments).

reputed company offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and reputed company an impact  

• balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits 

• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can reputed company your best work 

• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry 

• a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme  

• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to reputed company. 

Our commitment to equity

reputed company is committed to ensuring equal opportunity for everyone. We reputed company our hiring decisions solely based on skills, qualifications, and our reputed company business needs. We know that diversity brings fresh perspectives, reputed company, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:  

• Our focus to DEI remains central to who we are 

• Inclusive hiring at reputed company: Building equal opportunities for reputed company 

Background reputed company

This role may require reputed company clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such reputed company checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and reputed company your information safe. Questions? Feel free to reputed company out!